Pamela White - Ezenwa
San Bernardino
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Rep Medicare DME Provider Center
Noridian
Fargo
05.2023 - Current
- Assisted customers with inquiries regarding health insurance and benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed claims and ensured accurate data entry in the system.
Remote Customer Service Rep Medicare DME Reopening
Noridian
Fargo
05.2026 - 05.2026
- Assisted customers with inquiries about insurance claims and benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer requests accurately using internal software systems.
- Managed high-volume calls while maintaining professionalism and empathy.
- Recorded customer interactions and feedback in the CRM system diligently.
- Followed up on unresolved issues to ensure customer satisfaction consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
Education
Woodrow Wilson High School
Long Beach, CATimeline
Remote Customer Service Rep Medicare DME Reopening
Noridian
05.2026 - 05.2026
Customer Service Rep Medicare DME Provider Center
Noridian
05.2023 - Current
Woodrow Wilson High School