Niya Mahadeo
Riverview,FL
Summary
I have 5 yrs. of experience in remote customer service. I'm a skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
CSR- Medicare Customer Service Rep.
NLB Services Inc.
01.2021 - 05.2023
- Handle inbound calls from Account Holders wanting information on current Medicare plan and open enrollment
- Also assisting account holders with submitting insurance claims and determining eligibility.
CSR
Temp MARS INC/WebsterBank /HSA Bank
Current
- Receives inbound calls from customers regarding their HSA spending accounts
- Maintained records of customer interactions, transactions, comments, and complaints
- Provided customer service support to customers over the phone and by email.
CSR - Customer Service Representative
Spectraforce/Pearson
Tampa, FL
05.2023
- Handled inbound customer service calls from parents enrolling their children in online public schools
- Assist with document submission and course selection
- Help parents and students with choosing the best academic course plan based on their individual needs.
Education
Diploma -
Riverview High School
01.2018
Hillsborough Comm. College
Skills
- CUSTOMER SERVICE
- END USER SUPPORT
- HELP DESK
- Salesforce
- Microsoft Windows 11
- Power Point
- Microsoft Windows Excel
- Citrix work station
Timeline
CSR
Temp MARS INC/WebsterBank /HSA Bank
Current
CSR - Customer Service Representative
Spectraforce/Pearson
05.2023
CSR- Medicare Customer Service Rep.
NLB Services Inc.
01.2021 - 05.2023
Diploma -
Riverview High School
Hillsborough Comm. College
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