Pamela Williams
Mount Vernon,TX
Summary
Compassionate Nurse Case Manager offering 7 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams.
Overview
23
23
years of professional experience
Work History
Senior Nurse Case Manager
United Healthcare Group
Sugar Land, TX
2015.11 - Current
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Educated patients and caregivers on healthcare protocols and processes.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Director of Nursing Services
Mission Manor Nursing Home
Mount Vernon, TX
1999.06 - 2015.10
- Performed rounds to observe care and interview staff, residents and families.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in daily and weekly management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Evaluated work performance of 40 nursing personnel to determine wage increases and implement discipline.
- Planned and assigned workload to 40 person nursing staff to direct patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 40 employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Monitored pharmacy supplies and kept check on inventory levels and managed discontinued medications and maintained secure storage of discontinued narcotics. Completed drug destruction with pharmacy representative monthly.
- Overseen successful nurse aide program, providing quality staff for facility.
Education
Associate of Science - Nursing
Northeast Texas Community College
Mount Pleasant, TX05.1999
Licensed Vocational Nurse
Northeast Texas Community College
Mount Pleasant, TX08.1997
Skills
- Critical Thinking
- Community Health Services
- Verbal and Written Communication
- Discharge planning
- Medicaid and Medicare Paperwork
- Patient Evaluation
- Time Management
- Problem Solving
- Client Needs Assessment
- Community Resource Referral
- Schedule Coordination
- Decision Making
- Word Processing
- Documentation and Recordkeeping
- Desktop and Laptop Computers
- Infection Control and monitoring
- Paperwork Organization
- Training and Teaching
- Spreadsheet Tracking
- PPE Compliance
- MS Office
Timeline
Senior Nurse Case Manager
United Healthcare Group
2015.11 - Current
Director of Nursing Services
Mission Manor Nursing Home
1999.06 - 2015.10
Associate of Science - Nursing
Northeast Texas Community College
Licensed Vocational Nurse
Northeast Texas Community College