Pamela Williams
Monroe,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Remote Insurance
Progressive
Houston , TX
05.2020 - 05.2024
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Certified Nursing Assistant
Pathways Memory Care
Houston, TX
09.2015 - 03.2020
- Patient care, take vitals, bathing and dressing
- Assist with feeding and activities.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Medical Records Clerk
Reliant Rehabilitation
Shenandoah, TX
06.2011 - 08.2015
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
Certified Nursing Assistant
CNA, Care Solutions
TX
05.2003 - 05.2011
- Client visits for 45 minutes to 1 hour as desired
- Help with meal preparation and home cleaning.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
Some College (No Degree) - Computer Literacy
Robinson Business College
604 Jack McEnery AvenueCertified Nurse Aide in Nursing -
Louisiana Technical College
West Monroe, LA03.2003
High School Diploma -
Neville High School
Monroe, LA05.1988
Skills
- Adaptive team player
- Problem-solving abilities
- Business development understanding
- System implementation
- Clerical support
- Promotional support
- Inbound and Outbound Calling
- Calm and level-headed under duress
- Understands medical procedures
- Patient relations
- Quality assurance controls
- Charting expertise
Certification
Certified Nursing Assistant (CNA) March 2003 to November 2026 CPR Certification AED Certification
Timeline
Remote Insurance
Progressive
05.2020 - 05.2024
Certified Nursing Assistant
Pathways Memory Care
09.2015 - 03.2020
Medical Records Clerk
Reliant Rehabilitation
06.2011 - 08.2015
Certified Nursing Assistant
CNA, Care Solutions
05.2003 - 05.2011
Some College (No Degree) - Computer Literacy
Robinson Business College
Certified Nurse Aide in Nursing -
Louisiana Technical College
High School Diploma -
Neville High School