Detail-oriented professional with expertise in customer service and inventory control. Proven ability to manage bookings effectively and ensure quality assurance, contributing to increased client satisfaction and operational efficiency.
Work History
Student
1 Year 1 Month
CALC Institute of Technology | 07.2025 - 08.2026
I'm lost here Lucas
Warehouse Associate
1 Year 8 Months
Worldwide Technology Intl | 10.2023 - 06.2025
Inspected incoming shipments for quality assurance, addressing discrepancies promptly.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Travel Agent/Customer Service Representative
2 Years 6 Months
Connextions Loyalty | 02.2021 - 08.2023
Managed booking systems effectively, optimizing workflow and reducing processing time for reservations.
Provided expert advice on travel regulations and destination insights, improving client knowledge and confidence.
Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Developed customized travel packages, enhancing client satisfaction and loyalty through tailored experiences.
Education
Microsoft Office - Business Administration
CALC Institue of Technology | O'Fallon, IL | 08-2025