Pamela Witcher
Valparaiso,IN
Summary
Results-driven System Administrator with proven expertise in EDI configuration, VoIP setup, and user account management. Strong technical problem-solving skills and commitment to enhancing IT infrastructure.
Overview
37
37
years of professional experience
Work History
System Administrator
Ferguson Enterprises LLC
Chicago, Illinois
08.1988 - Current
- Provided technical support to staff for software and hardware issues.
- Collaborated with teams to design IT infrastructure improvements.
- Trained new employees on system usage and best practices.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Resolved complex technical problems within established service level agreements.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
Education
Associate of Arts -
Indiana University, Northwest
Gary, IN05-2007
Skills
- Electronic Data Interchange (EDI): Complete configuration from beginning to end, including mapping, ERP integration, VAN setup
- VoIP system setup: Avaya PBX, RingCentral (browser-based)
- Transforms software: developed, printed, and stored customer- and vendor-facing documents integrated with JDE ERP
- MOBI: managed warehouse devices (MC93) and driver cell phone devices with MDM lockdown
- User account management
- Technical support
- Problem solving
- Attention to detail
- IT asset management
Timeline
System Administrator
Ferguson Enterprises LLC
08.1988 - Current
Associate of Arts -
Indiana University, Northwest