Pamela Wofford
Boiling Springs,SC
Summary
Accomplished Collection Specialist with a proven track record at Radius Global Solutions, adept in debt recovery and negotiation, demonstrating empathy and assertiveness. Expert in enhancing customer satisfaction and reducing delinquencies, leveraging strong negotiation skills and credit control knowledge. Achieved significant improvements in payment recovery rates, showcasing goal-oriented strategies and data entry proficiency.
Overview
10
10
years of professional experience
Work History
Collection Specialist
Radius Global Solutions
De Pere, WI
09.2024 - Current
- Managed high-volume call lists to contact debtors and secure payments.
- Negotiated repayment terms with customers based on their individual circumstances.
- Ensured compliance with state and federal laws governing debt collection practices.
- Maintained accurate records of all collection activities in the computer system.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
Security Supervisor
Allied Universal Security Services
Union, SC
04.2019 - 09.2024
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Recorded required data for incident reports and files.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Ensured all security equipment was maintained and fully operational.
- Liaised with management to communicate security concerns and provide updates.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Provided security team leadership and contributed to on-call duties.
- Monitored security operations to ensure compliance with established procedures and standards.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Conducted regular security patrols to identify and mitigate potential threats.
Customer Service Manager
Walmart
Columbia, SC
06.2015 - 04.2019
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assigned work and monitored performance of project personnel.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delegated work to staff, setting priorities and goals.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Arts - Business
University of South Carolina
Columbia, SC05-1986
Skills
- Empathy and tactfulness
- Strong negotiation skills
- Debt recovery expertise
- Credit control
- Data entry proficiency
- Assertiveness
- Goal oriented
- Negotiation
- Call center experience
Timeline
Collection Specialist
Radius Global Solutions
09.2024 - Current
Security Supervisor
Allied Universal Security Services
04.2019 - 09.2024
Customer Service Manager
Walmart
06.2015 - 04.2019
Associate of Arts - Business
University of South Carolina
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