Corrina
Sherman,CT
Summary
Adept at debt recovery and customer relations, I excelled at Eastern Accounting Systems by enhancing customer satisfaction through effective dispute resolution and empathetic engagement. Trained in FDCPA compliance and proficient in data entry, my negotiation skills led to notable account resolutions. My approach consistently balances professionalism with assertiveness, contributing to a productive team environment.
Overview
17
17
years of professional experience
Work History
Collection Specialist
Eastern Accounting Systems
10.2015 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
Collections Agent
BPA Worldwide
05.2008 - 07.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Associates - Hotel/Restaurant Management
Becker Jr College
Dorchester, MAHigh School Diploma -
Ridgefield High School
Ridgefield, CTSkills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Assertiveness
- Goal oriented
- Empathy and tactfulness
- Patience and persistence
- Client relations
- Call center experience
- Negotiation
- Call center background
- Collections best practices
- Payment plan development
- Following conversation scripts
Timeline
Collection Specialist
Eastern Accounting Systems
10.2015 - Current
Collections Agent
BPA Worldwide
05.2008 - 07.2015
Associates - Hotel/Restaurant Management
Becker Jr College
High School Diploma -
Ridgefield High School
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