Pamela Woodring
Caldwell,ID
Summary
Operational Technology and cybersecurity leader with experience supporting mission-critical and regulated environments. Proven ability to balance security controls with operational uptime, safety requirements, and organizational risk tolerance. Experienced in incident response, operational continuity, and process improvement within federal and industrial settings. Recognized for leading teams, standardizing procedures, and coordinating across technical and non-technical stakeholders to protect the availability, reliability, and resilience of operational systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Tier 2 Remote Desktop Management (RDM)
Leidos
Meridian, USA
06.2020 - Current
- Managed incident response and vulnerability remediation for mission-critical systems supporting Department of Defense operations, ensuring availability and reliability.
- Coordinated cross-team incident response activities to minimize operational impact and restore services during disruptions.
- Implemented and refined security procedures to reduce risk while maintaining compliance with federal cybersecurity standards.
- Led training and mentoring initiatives to enhance team readiness and standardize operational processes.
- Provided feedback to leadership on technical directives and process improvements impacting operational environments.
Customer Retention Agent
AT&T
Boise, USA
11.2017 - 03.2020
- Developed customer retention strategies that minimized cancellations and enhanced satisfaction.
- Troubleshot service and device issues, ensuring delivery of high-quality support.
- Resolved customer complaints promptly, reinforcing reliability of services.
Process B Operator
Simplot
Caldwell, USA
09.2014 - 05.2017
- Ensured adherence to safety, quality, and compliance standards for continuous industrial production.
- Monitored equipment and processes to minimize downtime and maintain reliable production.
- Collaborated with maintenance and operations teams to enhance overall operational performance.
- Followed change controls and procedures to uphold safe and consistent production systems.
Electronics Technician
Northrop Grumman
Yuma, USA
09.2011 - 02.2013
- Serviced military-grade electronic systems, ensuring optimal operational readiness.
- Installed and repaired components in defense applications to maintain system integrity.
- Conducted inspections of electronic equipment for functionality and safety compliance.
- Collaborated with engineering teams to troubleshoot and efficiently resolve technical issues.
- Maintained detailed documentation of repairs and modifications on all equipment.
- Utilized diagnostic tools to identify faults in circuit boards and electronics.
- Trained junior technicians on best practices for assembly and repair techniques.
- Assisted in developing new testing procedures for electronic systems integration.
Sergeant
United States Marine Corps
, USA
08.2006 - 08.2011
- Supervised Marines during mission-critical training to enhance operational performance.
- Executed tactical operations in diverse environments, ensuring mission success.
- Managed logistics and personnel readiness for optimal operational efficiency.
- Conducted training sessions for junior Marines on safety protocols and operational procedures.
- Enforced discipline and military standards among unit members.
- Collaborated with team members to maintain equipment functionality and readiness.
- Coordinated with allied forces to strengthen joint operational capabilities.
- Provided mentorship to peers, fostering teamwork and resilience.
Education
MBA - Cyber Emphasis
Boise State University
Boise, ID12-2027
Master of Science - Cybersecurity and Resilience
Boise State University
Boise, ID12.2026
Bachelor of Science - Cybersecurity
Boise State University
Boise, ID12.2025
Skills
- Operational technology and ICS security
- Network segmentation and access control
- Incident response management
- Operational continuity and disaster recovery
- Risk management and compliance (NIST, ISO)
- Asset visibility and lifecycle management
- Change management in regulated environments
- System reliability and network infrastructure
- Leadership and team development
- Project management methodologies (ITIL, PMP)
Certification
- Project Management Professional (PMP)
- ITIL 4 Foundation
- Certified Cybersecurity Analyst (CySA+)
- CompTIA PenTest+
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Azure Solutions Architect Expert
- CompTIA Security+
- CompTIA Network+
- AWS Certified Cloud Practitioner
Project Volunteer Experience
- Fundraising Coordinator, Vallivue Falcons Wrestling Team, Organized fundraising efforts, coordinated business outreach, and supported team equipment needs
- Project Lead, St. Maries Capstone, Boise State University, Led a team on a Cyber, Physical, and Operational Assessment for the City of St. Maries, Oversaw project planning, execution, and deliverables, providing cybersecurity guidance and operational recommendations, Coordinated team efforts and delivered final findings to stakeholders
Timeline
Tier 2 Remote Desktop Management (RDM)
Leidos
06.2020 - Current
Customer Retention Agent
AT&T
11.2017 - 03.2020
Process B Operator
Simplot
09.2014 - 05.2017
Electronics Technician
Northrop Grumman
09.2011 - 02.2013
Sergeant
United States Marine Corps
08.2006 - 08.2011
MBA - Cyber Emphasis
Boise State University
Master of Science - Cybersecurity and Resilience
Boise State University
Bachelor of Science - Cybersecurity
Boise State University