PAMELA WORKMAN
Flushing,MI
Summary
Highly skilled General Manager with background in directing daily operations while ensuring regulatory compliance, addressing the challenges of managing financial systems, and enhancing operational processes for improved efficiency. Successfully implemented marketing initiatives targeting resident satisfaction, conducting thorough assessments to ensure resident centered care. Experienced in staff development through training and recruitment strategies, contributing to elevated service quality. Comprehensive knowledge in cash flow management, operational planning, and customer satisfaction, supporting effective communication and marketing strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Majestic Care Flushing Assisted Living
Flushing, MI
05.2013 - 04.2025
- Directed daily operations while maintaining HFA regulatory compliance.
- Handled accounts payable and receivable, optimizing cash flow management.
- Recruited, trained, and developed staff to elevate service quality.
- Implemented scheduling systems to improve resource allocation.
- Developed marketing initiatives aimed at enhancing resident satisfaction.
- Conducted assessments of resident satisfaction, facilitating targeted improvements.
- Managed operational processes to ensure smooth functionality.
Business Office Manager
Heartland Healthcare Fostrian
Flushing, MI
06.2005 - 05.2013
- Processed insurance claims using medical billing software and managed accounts receivable.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
Medical Biller
Scott B Karlene, MD
Flint, USA
04.2003 - 06.2005
- Dermatology Medical Billing, ICD-9 & CPT coding, rejections, accounts receivable.
Medical Biller
Mid Michigan Medical Billing
Flint, USA
06.2000 - 04.2003
- Multiple Specialty Medical Billing, ICD-9 & CPT coding, accounts receivable.
Education
Bachelor of Health Services Administration - Health Services Administration
BAKER COLLEGE OF FLINT
FLINT, MI03.2013
Associate of Applied Science - Medical Insurance Specialist
BAKER COLLEGE OF FLINT
FLINT, MI08.2000
Skills
- Health Care Administration
- Emotional Intelligence 20
- Operational management
- Regulatory compliance
- Cash flow management
- Staff development
- Marketing initiatives
- Customer satisfaction
Certification
- Certified Assisted Living Director, 04/23/15
- CPR Adult First Aide, 08/08/2023
References
References available upon request.
Timeline
General Manager of Operations
Majestic Care Flushing Assisted Living
05.2013 - 04.2025
Business Office Manager
Heartland Healthcare Fostrian
06.2005 - 05.2013
Medical Biller
Scott B Karlene, MD
04.2003 - 06.2005
Medical Biller
Mid Michigan Medical Billing
06.2000 - 04.2003
Bachelor of Health Services Administration - Health Services Administration
BAKER COLLEGE OF FLINT
Associate of Applied Science - Medical Insurance Specialist
BAKER COLLEGE OF FLINT
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