Pamela Zamarripa
Grand Island,NE
Summary
Efficient Medical Support Assistant with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
16
16
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Grand Island, NE
12.2023 - Current
- Greeted and checked in patients, updating patient information in computer system, schedule patient appointments, optimize patient satisfaction and provider time.
- Answered, routing incoming calls, checking voicemails and responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Followed the current VA Scheduling Directive and Minimum Scheduling efforts.
- Interpret, verify and disposition of providers orders.
- Entered insurance, demographics while monitoring ICB.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Requested medical records from Community Care providers and non- VA healthcare Institutions.
Floral Manager
Super Saver Five Points
Grand Island, NE
06.2016 - 12.2023
- Developed and implemented floral department policies and procedures.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
- Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
- Created weekly work schedules for staff while ensuring compliance with labor laws.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
- Analyzed financial data regularly to assess performance levels; identified areas needing improvement in order to increase profitability.
- Answering and directing phone calls.
- Building displays and keeping the department seasonal and fresh looking.
Medical Receptionist
Hastings Convenient Care
Hastings, NE
09.2011 - 05.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Created and implemented the Company Medical Receptionist Training Manual.
- Orientated and trained new employees on the Practice Velocity scheduler and EMR program.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled patient appointments, optimizing patient satisfaction, and provider time.
- Filing work comp claims, and getting appropriate information from the employer to make sure the claim is processed successfully.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room, vacuumed daily, sanitized the chairs, and maintained a neat and organized space.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Created new patient and established patient forms.
Medical Receptionist
Convenient Care
Grand Island, NE
05.2009 - 08.2011
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and confirmed appointments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments, collected co-payments, and informed patients of financial responsibility prior to rendering service.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
Ministry
Abundant Life School of Ministry
Grand Island, NE12-2019
Certified Nursing Assistant
Central Community College
Grand Island, NE02-2007
Cosmetology
College of Hair Design
Lincoln, NE06-1994
High School Diploma -
Grand Island Senior HIgh
Grand Island, NE05-1989
Skills
- Medical billing and coding
- Medical office administration
- Patient-focused care
- Medical terminology knowledge
- EMR / EHR
- Quick problem solver
- Work well in a diverse, fast-paced, team oriented, and self-directed environment
- Organized and meet deadlines that I set, and those that are set for me
- Extensive background in customer service
Timeline
Medical Support Assistant
Department of Veterans Affairs
12.2023 - Current
Floral Manager
Super Saver Five Points
06.2016 - 12.2023
Medical Receptionist
Hastings Convenient Care
09.2011 - 05.2022
Medical Receptionist
Convenient Care
05.2009 - 08.2011
Ministry
Abundant Life School of Ministry
Certified Nursing Assistant
Central Community College
Cosmetology
College of Hair Design
High School Diploma -
Grand Island Senior HIgh
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Andrew ArensAndrew Arens
Pro Shop Attendant at Jackrabbit Run Golf CoursePro Shop Attendant at Jackrabbit Run Golf Course