Summary
Overview
Work History
Education
Skills
Timeline
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Pamela C. Forant

Smithfield

Summary

Detail-oriented financial aid professional with experience in managing financial aid operations and enhancing student support services. Skilled in policy development and regulatory compliance with exceptional communication and strong problem-solving skills. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Associate Director of Financial Aid (Compliance and Reporting)

Rhode Island College
08.2022 - Current
  • Review financial aid applications for accuracy through file review, verification, needs analysis, and financial aid packaging in compliance with Department of Education and institutional reporting standards, rules and regulations.
  • Provide supervision and coordination of award processing, from file creation to award assignment, including, but not limited to, assessing and revising, as needed, office procedures; document tracking procedures and outgoing communications.
  • Manage the Return to Title IV (R2T4) process for withdrawn students.
  • Review Satisfactory Academic Progress (SAP) appeals in accordance with institutional and federal policies and guidelines.
  • Manage electronic processes required to exchange financial aid applicant data with the FAFSA Partner Portal (FPP). This includes management of Electronic Data Interchange (EDI) functionality in the PeopleSoft financial aid system as well as use of EDconnect and EDExpress software.
  • Coordinate, award and reconcile the distribution of Special Talent funding in collaboration with academic departments across campus.
  • Serve as a liaison between academic and administrative departments, addressing student concerns and resolving eligibility issues promptly.
  • Communicate with prospective students illustrating available financial aid opportunities and resources by providing financial aid counseling to enrolled and prospective students.
  • Establish strong relationships with external partners representing the financial aid office at group meetings with high school students and parents, recruitment functions, financial aid information sessions and orientation programs.

Sr. Financial Aid Officer

Community College of Rhode Island
01.2004 - 08.2022
  • Served as lead financial aid representative for CCRI’s Flanagan Campus serving approximately 5,500 students out of a total population of 17,800.
  • Counseled students and parents about the financial aid process including completion of the FAFSA as well as other required financial aid documentation.
  • Reviewed financial aid applications selected for verification and resolve discrepancies to determine the extent of financial need, creating awards of financial support within the limits set by established policies, rules and regulations.
  • Reviewed and processed requests for Dependency Overrides and Professional Judgments.
  • Determined student eligibility for Federal Direct loans and Federal Plus loans.
  • Reviewed and processed Direct loan adjustments within Banner.
  • Independently served as liaison with all private lenders while determining eligibility, certification, disbursement monitoring, and reconciliation of funds for all students.
  • Certified MA State Grant eligibility and disbursement reconciliation.
  • Certified and monitored Consortium Agreements between CCRI and other institutions.
  • Ran processes and review reports as requested by the Associate Director of Financial Aid - Operations.
  • Supervised clerical staff as needed.

Assistant Director of Financial Aid

Massachusetts Bay Community College
06.2003 - 01.2004
  • Counseled students and parents about the financial aid process including completion of the FAFSA and school-based applications as well as other required financial aid documentation.
  • Reviewed and processed financial aid documents to determine eligibility for Title IV and State aid, complying with policies, rules, regulations and verification requirements.
  • Supervised and trained counselors in file review, verification, needs analysis and award determination.
  • Coordinated participation in the Federal Work Study program. Duties included but were not limited to: creation of on and off-campus employment opportunities, contract development and collection, completion of employment authorization paperwork, payroll authorization and ongoing maintenance of time records and wage earnings.
  • Transmitted ISIR/Pell data to and from the Department of Education.
  • Analyzed academic records to ensure standards of Satisfactory Academic Progress were met.
  • Member of the College Appeals Board.

Financial Aid Counselor

Massachusetts Bay Community College
03.2000 - 06.2003
  • Counseled students and parents about the financial aid process including completion of the FAFSA and school-based applications as well as other required financial aid documentation.
  • Reviewed and processed financial aid documents to determine eligibility for Title IV and State aid, complying with policies, rules, regulations and verification requirements.

Education

Bachelor of Social Work -

Wheelock College
Boston, Massachusetts
05.1997

Skills

  • PeopleSoft, Banner, PowerFAIDS, EDconnect, COD, FPP, NSLDS, Extender, Discoverer, and various Microsoft applications
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Timeline

Associate Director of Financial Aid (Compliance and Reporting)

Rhode Island College
08.2022 - Current

Sr. Financial Aid Officer

Community College of Rhode Island
01.2004 - 08.2022

Assistant Director of Financial Aid

Massachusetts Bay Community College
06.2003 - 01.2004

Financial Aid Counselor

Massachusetts Bay Community College
03.2000 - 06.2003

Bachelor of Social Work -

Wheelock College

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Pamela C. Forant