Amanda Green
El Sobrante,CA
Summary
Compassionate Financial Aid Officer with 15+ years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs and dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students. Proficient in program options and regulatory requirements for student assistance. Well-organized, hardworking, and dependable candidate successful at managing multiple priorities with a positive attitude. and a willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Financial Aid Specialist
City College of San Francisco
04.2018 - Current
- Perform administrative duties that include preparing/editing reports and training materials for staff.
- Answering queries from students and staff by phone/email and communicating with senior managers on special projects.
- Lead on Return to Title IV (official and unofficial withdrawals) and Overpayment processing.
- Able to interpret federal/state regulations and policies to ensure compliance.
- Audit financial aid files for accuracy.
- Participate in yearly financial aid audits and system testing.
- Advise and assist students with FAFSA applications, financial aid eligibility and other issues and concerns as they arise.
- Conduct presentations and workshops, to promote financial aid literacy and encourage students to apply.
- Advise and assist prospective, continuing and returning students and parents on the availability of various financial aid programs and with the application process.
- Review and process documentation required for verification of a student's financial aid file and submit the necessary corrections for reprocessing.
- Perform data entry, needs analysis, packaging and awarding of financial aid to qualified applicants.
- Perform processing and determine eligibility of federal, state, and institutional financial aid such as but not limited to: Pell Grant, FSEOG, Cal Grants, Direct Loans, CCPG, SSCG, and Free City.
- Serve on committees that review PJ's and appeals for reconsideration of financial aid.
- Serve on committee for Financial Aid Awareness events and default loan prevention
- Serve as liaison with the SFUSD.
CalWORKs Liaison
City College Of San Francisco
08.2022 - 06.2023
- Assist the Dean of Financial Aid and Special Programs with:
- POC for the SF Human Services Agency.
- Case Mgt for new/continuing students.
- Supervising of classified staff/student workers.
- Hiring of CW Work Study students.
- POC in resolving any student issues that may arise.
- Office/program operations.
- MIS reporting/submission.
- Compiling/analyzing of data for SSO/SLO/Annual Program Plan Review.
- Budget development and expenditure reporting.
- CBO (Community Based Organization) partnerships.
Financial Aid Advisor
Indian River State College, Pruitt Campus
12.2014 - 01.2018
- Supervised/managed work study students including training and coaching.
- Advised and monitored financial aid students to assist in all enrollment, completion and retention efforts.
- Advised financial aid students on satisfactory academic progress.
- Conducted financial aid presentations to student groups, classes, and high schools.
- Developed and maintained student records.
- Reviewed student aid petitions for special conditions.
- Reviewed and processed verification.
Financial Aid Advisor
Keiser University
06.2013 - 12.2014
- Assisted students with filling out the FAFSA.
- Determined student's Title IV eligibility.
- Created cost estimates and explained funding options to students and parents.
- Worked with students to obtain the documentation necessary to process their aid if they are selected for verification.
- Reviewed weekly reports to ensure all students' financial aid had been processed.
- Submitted financial aid packages to be processed by established deadlines.
- Ensured a low rate of return due to errors on all packages submitted to be processed.
- Provided excellent customer service and answers to student/parent inquiries.
Financial Aid Processor
Heald College
07.2009 - 05.2013
- Reviewed, monitored, and disbursed Title IV and non-Title IV financial aid.
- Updated appropriate tracking systems to support timely processing, funding, billing, collections and NSLDS reporting.
- Reviewed and processed verification.
- Ensured disbursements and R2T4 calculations and refunds were completed accurately and timely.
- Reviewed student accounts to ensure that all scheduled financing had been received and that all forms were processed in accordance with State and Federal regulations as well as company policies and procedures.
Senior Tuition Planner / VA Certifying Official
California Culinary Academy
04.2005 - 07.2009
- Provided financial aid information and assistance to current students as well as those reentering or returning from a leave of absence, retaking courses, or receiving VA benefits.
- Counseled students and parents on types and availability of financial aid.
- Managed high call volumes and email correspondences.
- Calculated and awarded preliminary aid eligibility for applicants according to federal and institutional guidelines.
- Collected and tracked all necessary documentation and maintained financial aid files.
Education
Bachelor of Fine Arts -
Florida Atlantic University
Associate of Arts -
Indian River Community College
Skills
- Computer Proficiency
- CampusVue, PowerFaids, Banner, Campus Logic, PeopleSoft, FINANCIER/MARINER, Workday, ImageNow, NextGen, Drupal-CMS, NSLDS, COD, CPS, FAA Access, IFAP, USA Funds, AskRegs-NASFAA, Outlook, Microsoft Office
- Skill Summary
- 15 yrs of customer service and financial aid experience, able to work independently or in a team setting, comfortable in a fast-paced environment, organized and detail oriented
Timeline
CalWORKs Liaison
City College Of San Francisco
08.2022 - 06.2023
Financial Aid Specialist
City College of San Francisco
04.2018 - Current
Financial Aid Advisor
Indian River State College, Pruitt Campus
12.2014 - 01.2018
Financial Aid Advisor
Keiser University
06.2013 - 12.2014
Financial Aid Processor
Heald College
07.2009 - 05.2013
Senior Tuition Planner / VA Certifying Official
California Culinary Academy
04.2005 - 07.2009
Bachelor of Fine Arts -
Florida Atlantic University
Associate of Arts -
Indian River Community College