Sheena Albert
Lewiston,ME
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Financial Aid Specialist
Unity Environmental University
New Gloucester , ME
03.2023 - Current
- Responded promptly to inquiries from students, parents, faculty members, staff members. about Financial Aid policies and procedures via phone or email.
- Ensured that all documentation is completed accurately before submitting it for verification.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Integrated Enrollment Specialist
Unity Environmental University
New Gloucester , ME
08.2021 - 03.2023
- Performed data entry and maintained accurate records of student's transcripts from previous institutions.
- Answered incoming calls and emails from prospective students seeking admissions information.
- Documented incoming donations, alumnus, and prospective students
- Helped run the department by ordering supplies, taking care of the mail, and calling in repair service for office equipments.
Loan Representative IV
TD Bank, N.A
Lewiston , ME
03.2009 - 09.2017
- Reviewed loan applications for accuracy, completeness, and conformance with established policies and procedures.
- Processed discharge files
- Prepared documents to be scanned into TD Bank's data bases.
- Indexed documents that were scanned.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Machester, NH01-2024
Associate of Applied Science - Early Childhood Education
Andover College
South Portland, ME06-2008
High School Diploma -
Edward Little High School
Auburn, ME06-2003
Skills
- Data Verification
- Verification Processes
- Document Preparation
- Computer Literacy
- Document Processing
- Adobe Software
- Financial History Reviews
- Microsoft Office Literacy
- High volume phone calls and emails
Accomplishments
The National Society of Leadership and Success
Timeline
Financial Aid Specialist
Unity Environmental University
03.2023 - Current
Integrated Enrollment Specialist
Unity Environmental University
08.2021 - 03.2023
Loan Representative IV
TD Bank, N.A
03.2009 - 09.2017
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Applied Science - Early Childhood Education
Andover College
High School Diploma -
Edward Little High School
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