Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sophia McGarity

Mount Clemens,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Financial Aid Specialist

Kelly Services
Troy, MI
10.2023 - Current
  • Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs. Listened carefully to complaints and swiftly resolved issues by taking appropriate action. Provided personalized customer service at the highest level
  • Communicated with prospective and enrolled students regarding student loans, grants, scholarships, federal work study, unusual enrollment, special circumstances and other financial aid requirements via telephone and face-to-face
  • Collaborate with other college departments to resolve collection, enrollment and disbursement issues

Independent Contractor

Amazon
Seattle, WA
09.2021 - 10.2023
  • Maintained relationships with existing customers while seeking new ones.
  • Analyzed customer feedback data to improve customer service processes.
  • Demonstrated exceptional punctuality and efficiency as a flex delivery driver
  • Ability to navigate diverse routes and efficiently manage packages. Resolved customer inquiries promptly via phone or email communication channels.

Substitute Teacher

Edustaff
Grand Rapids, MI
08.2016 - 05.2017
  • Provided instruction and guidance to students in the absence of a regular teacher. Organized lesson plans and activities for students.
  • Collaborated with other teachers to ensure student success. Maintained accurate records of student performance, attendance, and behavior.
  • Encouraged positive behavior among students through effective communication techniques.
  • Developed creative learning strategies to engage all types of learners. Ensured that each student had access to appropriate materials and resources.

Education

BBA - Business Administration

Rochester College
Rochester, MI
12-2001

Skills

  • Customer Service
  • Financial Aid Applications
  • Financial Aid Disbursement
  • Computer Literacy
  • Student Support
  • Telephone And Email Etiquette
  • Data Verification
  • Income Tax Returns
  • Federal Student Aid Policies
  • Data Entry Experience
  • Staff Training
  • Financial Aid Package Guidance

Affiliations

Volunteer Tax Preparer (Seasonal) Jan 2021- present

Volunteer Income Tax Assistance and Tax Counseling for the Elderly

21885 Dunham Road

Clinton Township, MI 48036

References

References available upon request.

Timeline

Financial Aid Specialist

Kelly Services
10.2023 - Current

Independent Contractor

Amazon
09.2021 - 10.2023

Substitute Teacher

Edustaff
08.2016 - 05.2017

BBA - Business Administration

Rochester College

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Sophia McGarity