Adrian Perez
Business Management
Bothell,WA
Summary
Proven ability to guide students through complex financial aid processes, including FAFSA and WASFA, while ensuring strict compliance with federal, state, and institutional regulations. Skilled in interpreting policy, processing appeals, and utilizing CtcLink to support accurate, timely aid disbursement. Highly effective bilingual (English/Spanish) professional with strong communication skills and a demonstrated commitment to student success. Holds an Associate’s Degree in Business Management from Edmonds College, with additional experience supporting English language learners and coordinating community outreach initiatives.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Financial Aid Specialist
Edmonds College
07.2024 - 06.2025
- Delivered comprehensive in-person, phone, and digital support to students navigating complex financial aid processes including FAFSA and WASFA
- Interpreted and applied federal, state, and institutional financial aid regulations to determine student eligibility and resolve complex issues
- Evaluated academic progress and financial aid eligibility by analyzing transcripts and documentation, including IRS tax returns, for compliance with Satisfactory Academic Progress (SAP) and Marriage and Family Therapist (MFT) standards
- Utilized independent professional judgment to process appeals and determine continued aid eligibility, documenting decisions accurately in CtcLink
- Created student communications to address documentation errors, appeal results, and regulatory updates, ensuring clarity and compliance
- Collaborated with internal departments and local school districts to coordinate outreach, workshops, and training on financial aid processes
- Uploaded and reviewed state and federal application data.
- Actively participated in professional development, including FSA training in Student Eligibility and Application Processing.
- Contributed to the development of internal training materials and policy updates by identifying procedural gaps and proposing improvements.
Administrative Support Specialist
Edmonds College
07.2023 - 07.2024
- Greeted and assisted English language learners (ELAs) and visitors in a professional, welcoming manner
- Provided front-line support in scheduling appointments and directing inquiries for ELA services
- Assisted in the completion, collection, and organization of ELA program documentation and enrollment forms
- Maintained accurate and confidential student records, including language proficiency assessments and registration documents
- Supported communication between staff, students, and families by coordinating translation and interpretation services
- Entered and updated student data in digital systems, ensuring timely and accurate reporting
- Distributed educational materials and resources to ELA students and families
- Coordinated with instructors and administrative staff to ensure efficient program operation
- Handled phone, email, and in-person inquiries regarding ELA services and class schedules
- Demonstrated cultural sensitivity and provided a supportive environment for diverse populations
- Gave student help in tutoring and assignments for both English and Spanish
Education
Associate of Applied Business - Business Management
Edmonds College
Lynnwood, W.A. 09.2023 - 06.2025
Skills
- customer service
- empathy
- active listening
- project management
- team collaboration
- cohesion
- results delivery
- lifelong learning
- professional growth
- bilingual communication
- verbal communication
- written communication
Timeline
Financial Aid Specialist
Edmonds College
07.2024 - 06.2025
Associate of Applied Business - Business Management
Edmonds College
09.2023 - 06.2025
Administrative Support Specialist
Edmonds College
07.2023 - 07.2024