Pamela D Murray
Charles Town,WV
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
40
40
years of professional experience
Work History
Case Manager
Jefferson County Community Ministry (JCCM
Charles Town, W. Va.
03.2021 - 04.2024
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Developed and maintained relationships with community resources and service providers.
Secretary
Department of the Interior and Local Government
Reston, VA
01.1990 - 07.2019
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Coordinated meeting logistics such as room reservations and catering services.
Teller
Bank of Charles Toown
111 E Washington St., Charles Town, W.Va.
10.1984 - 12.1989
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
Education
Associate of Arts - Liberal Arts And General Studies
Blue Ridge Community And Technical College
Martinsburg, WV05-2020
Associate of Applied Science - Human Services
Blue Ridge Community And Technical College
Martinsburg, WV05-2020
Associate of Applied Science - Liberal Arts And General Studies
Blue Ridge Community And Technical College
Martinsburg, WV12-2015
High School Diploma -
Jefferson High School
Charles Town06-1977
Skills
- Case Management
- Records Management
- Community Outreach
- Social Work
- Case Documentation
- Decision-Making
- Email and Telephone Etiquette
- Case Management Tracking
Accomplishments
- Earned a 4.0 and named to the President's List at Blue Ridge Community and Technical College in the Fall 2018 Semester
- Member of the Phi Theta Kappa (joined 3/2/14)
- Certificate in Professional Development on May 14, 2016 from Blue Ridge Community and Technical College
Timeline
Case Manager
Jefferson County Community Ministry (JCCM
03.2021 - 04.2024
Secretary
Department of the Interior and Local Government
01.1990 - 07.2019
Teller
Bank of Charles Toown
10.1984 - 12.1989
Associate of Arts - Liberal Arts And General Studies
Blue Ridge Community And Technical College
Associate of Applied Science - Human Services
Blue Ridge Community And Technical College
Associate of Applied Science - Liberal Arts And General Studies
Blue Ridge Community And Technical College
High School Diploma -
Jefferson High School
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