Pamela K. Gregory
Apex,NC
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certificate
Work History
Associate Technical Solutions Specialist
Cisco Systems
- Provide security specialist support on pre-sales engagements for Cisco Field, Virtual Sales, and Partner Community
- This includes Product Information, RFP’s, BOM’s, Design, and Click to Demo
- Presented innovative solutions to meet changing market demands and future growth plans.
NGFW Technical Consulting Engineer
Cisco Systems
- Provided 2nd/3rd level technical support for Cisco Firepower security technologies
- Applied analytical skills and technical knowledge to troubleshoot & diagnose problems of moderate complexity
- Collaborated with a team of engineers across multiple technology boundaries
- Utilized Salesforce to track caseload, communicate with customers, and promote sales leads.
Customer Care Supervisor
Higher One
- Developed training documents for seasonal employees to promote productivity and improve efficiency
- Reviewed and researched documents to analyze the overall fact pattern of fraud claims
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Technical Support Professional
Gateway 2000
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Arts - IT: Cyber
Christopher Newport University
Newport News, VAAssociate of Applied Science - Information Technology
Wake Technical Community College
Raleigh, NCSkills
- Active Listening
- Customer Service
- Teamwork Skills
- Problem Solving
- Communication Skills
Certification
Cisco Meraki Solutions Specialist, 2026
Cisco Certified Network Professional Security, 2025
Cisco Certified Specialist – Network Security Firepower, 2025
CCNA, 2025
CompTIA A+, 2024/CompTIA Security+ SYO-501, 2024
Timeline
Bachelor of Arts - IT: Cyber
Christopher Newport University
Associate of Applied Science - Information Technology
Wake Technical Community College
Associate Technical Solutions Specialist
Cisco Systems
NGFW Technical Consulting Engineer
Cisco Systems
Customer Care Supervisor
Higher One
Technical Support Professional
Gateway 2000
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