Pamela M. Walker Carroll
Omaha,NE
Summary
Eager individual with strong communication and adaptability strengths. Brings reliability, initiative, and a positive attitude to new challenges. Committed to supporting team goals and enhancing workplace success through collaboration and effective problem-solving.
Overview
1
1
year of professional experience
Work History
Direct Support Professional
Community Support Network Inc
Omaha, NE
03.2025 - 09.2025
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Collaborated with team members to develop and implement personalized care plans.
- Monitored client progress and reported changes to ensure appropriate support interventions.
- Facilitated social activities and community engagement to promote inclusion and socialization.
- Documented incidents and observations accurately in client records for ongoing assessments.
- Administered medication under supervision, ensuring compliance with health regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
CNA/CMA
Country House Memory Care
Omaha, NE
12.2024 - 03.2025
- Facilitated daily living activities for residents, prioritizing comfort and dignity.
- Conducted regular assessments of vital signs and swiftly relayed significant changes to nursing personnel for immediate attention.
- Established and enforced cleanliness and safety protocols to ensure resident well-being.
- Developed and maintained a supportive environment by actively providing emotional assistance to residents.
- Maintained accurate electronic health records by documenting patient interactions and care provided.
- Facilitated resident participation in social activities to promote cognitive function and overall well-being.
- Oversaw daily living activities to promote patient independence and dignity.
- Monitored and recorded patient vitals, including temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Executed administration of prescribed medications under registered nurse supervision, ensuring compliance with safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Recorded patient information and care activities within electronic health record systems.
- Supported nursing staff in executing daily rounds, documenting vital signs and addressing patient inquiries.
Customer Service Representative II/Medicare.gov
Northend Tele Services
Omaha, NE
08.2024 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while ensuring quality service and customer satisfaction.
- Documented customer interactions accurately in CRM system for follow-up actions.
- Collaborated with team members to streamline processes and improve response times.
- Utilized conflict resolution skills to address customer complaints effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Certified Medication Aid - Medical
Community Support Network Inc
Omaha, NE03-2025
Adult First Aid/CPR - First Aid
Community Support Network Inc
Omaha, NE03-2025
Certified Nursing Assisted - Patient Care Assisted
Quality Career
Omaha, NE02-2024
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
- Compassionate caregiving
- Direct patient care
- Health and safety requirements
- Housekeeping tasks
- Client transportation
- Patient care
- Social skills development
- Care plan management
- Problem-solving
- Multitasking and organization
- Daily living support
- HIPAA compliance
- Active listening
- Empathy and patience
- Adaptability and flexibility
- Positive reinforcement
- Conflict resolution
- Verbal and written communication
- De-escalation techniques
- Community activities
- Charting and documentation
- State regulations
- First aid and CPR
Timeline
Direct Support Professional
Community Support Network Inc
03.2025 - 09.2025
CNA/CMA
Country House Memory Care
12.2024 - 03.2025
Customer Service Representative II/Medicare.gov
Northend Tele Services
08.2024 - 01.2025
Certified Medication Aid - Medical
Community Support Network Inc
Adult First Aid/CPR - First Aid
Community Support Network Inc
Certified Nursing Assisted - Patient Care Assisted
Quality Career