Pamela S Tuchmann
Springfield,IL
Summary
Knowledgeable Patient Access Specialist with solid foundation in patient access operations. Demonstrated ability to enhance patient satisfaction and streamline administrative processes. Proven track record in managing patient information and ensuring compliance with healthcare regulations.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
05.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Sleep Lab Technician
HSHS St. John's Hospital
10.2015 - 06.2020
- Provided exceptional customer service when interacting with patients before, during, and after their appointments at the Sleep Lab facility.
- Promoted a supportive atmosphere among colleagues, fostering open communication channels for resolving issues or discussing new ideas within the team setting.
- Ensured accurate data collection by carefully placing and monitoring electrodes, sensors, and other equipment during sleep studies.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients with complex sleep disorders.
- Demonstrated strong attention to detail while scoring sleep studies according to established guidelines for accurate results interpretation.
Education
Associate of Arts - Normal Business Studies
Lincoln Land Community College
Springfield, Illiniois06-2016
Associate of Applied Science - Electroneurodiagnostics
Lincoln Land Community College
Springfield, IL06-2016
Skills
- Medical terminology and HIPAA compliance
- Front desk operations and appointment scheduling
- Insurance verification
- Eligibility determination
- Authorization verification
- Customer service
- Problem-solving
- EMR updating
CMAA Certification
Showcases the ability to maintain accurate medical records, with attention to detail. It demonstrates commitment and knowledge for a career in medical adminstration.
Timeline
Patient Access Specialist
Springfield Clinic
05.2021 - Current
Sleep Lab Technician
HSHS St. John's Hospital
10.2015 - 06.2020
Associate of Arts - Normal Business Studies
Lincoln Land Community College
Associate of Applied Science - Electroneurodiagnostics
Lincoln Land Community College
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