Pamellah Owino
Columbia,MD
Summary
Dynamic business owner with a proven track record in enhancing operational efficiency and customer relations. Successfully implemented inventory management systems, ensuring organized stock control. Known for attention to detail and a driven approach, I excel in identifying customer needs through market research, delivering exceptional service that fosters loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Owner
Self-employeed
Nairobi, Kenya
01.2021 - 08.2025
- Developed foundational business processes to enhance operational efficiency.
- Conducted market research to identify customer needs and preferences.
- Managed daily operations to ensure seamless service delivery.
- Implemented inventory management systems for organized stock control.
Education
No Degree - Customer Service
Graffins College
Nairobi, KenyaHigh School Diploma -
Kwanza Friends Secondary School
Kitale, Kenya12-1995
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development of retail business.
- Supervised team of 2 staff members.
Certification
Diploma in Customer Service
Languages
English
Limited Working
Interests
- Volunteer Work
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Business Owner
Self-employeed
01.2021 - 08.2025
No Degree - Customer Service
Graffins College
High School Diploma -
Kwanza Friends Secondary School