Pamerese Rogers
Clearwater,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Education Advisor
Digital Media Solutions
10.2018 - Current
- Supported positive educational and behavioral practices.
- Developed educational plans with students to build skills required to pursue academic and career interests.
- Assisted students in selecting courses to align with interests and abilities.
Debt and Budget Counselor
United Debt Counselors
08.2016 - 10.2019
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Customer Service Representative
Creative Solutions Marketing
11.2011 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Legal Assistant
Ranier Law Firm
05.2007 - 10.2011
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Recutirer/Supervising Manager
Superior Assets Management
02.2000 - 12.2005
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Education
GED -
Gainesville High School
Gainesville, FLBusiness Law/Paralegal Studies
Career City College
Gainesville, FLMed Tech/Medical Assistant
CNA Academy
Clearwater, FLSkills
- Data Analysis
- Educational Policy
- Enrollment Management
- Adult Education
- Team Building
- Organization and Time Management
- Problem solving
Timeline
Education Advisor
Digital Media Solutions
10.2018 - Current
Debt and Budget Counselor
United Debt Counselors
08.2016 - 10.2019
Customer Service Representative
Creative Solutions Marketing
11.2011 - 08.2016
Legal Assistant
Ranier Law Firm
05.2007 - 10.2011
Recutirer/Supervising Manager
Superior Assets Management
02.2000 - 12.2005
GED -
Gainesville High School
Business Law/Paralegal Studies
Career City College
Med Tech/Medical Assistant
CNA Academy
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