PAMPHILIE MALVOISIN
Riverview,US
Summary
A high energy , motivated and ambitious young women . Speacial skills include worked in team, swiftlh and professionally handle any customers complain, have skills in cleaning.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager on Duty
Wendy’s
02.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased accuracy in money counting by implementing a thorough double-checking system.
Sales Floor Associates / Cashier / Backroom Retail
Marshall’s
05.2024 - 12.2024
- Handled customer transactions efficiently to ensure quick service.
- Processed payments and provided change to enhance customer satisfaction.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping environment.
- Stocked shelves and organized displays for optimal store presentation.
- Handled returns and exchanges to meet store policies and customer needs.
- Encourage customers to sign up for store credit card while telling all the customers that they need it to save more
Sales Representative / Retail
First Lady Beauty Supply
09.2023 - 04.2024
- Managed products inventory to improve sales pitches
- Swiftly and professionally addressed any customers complaints, escalating to management when requested
- Maintained clean areas, restrooms, routinely sweeping, mopping, refill products and disposing of garbage
- I'm in charge of assisting new and existing customers in selecting the best products for their needs
- Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Customer Follow-up: Ensured that customers were satisfied with company products and services
Education
Certified Nursing Assistant / Phlebotomy
CNA Training & Testing Center
Brandon, FLServSafe Certification
FSA Training
Lems Lynn
Port-au-PrinceHigh School Diploma -
Sister's of Charity of Saint Louis
Port-au-Prince01.2021
Skills
- Positive learning process
- Self-motivated
- Coordination
- Sales
- Trilingual
- Management skills
- Leader
- Hairstylist
- Lash Tech
- Teamwork
- Customer complaint handling
- Cleaning skills
Certification
ServSafe
CNA
Phlebotomy
Timeline
Sales Floor Associates / Cashier / Backroom Retail
Marshall’s
05.2024 - 12.2024
Manager on Duty
Wendy’s
02.2024 - Current
Sales Representative / Retail
First Lady Beauty Supply
09.2023 - 04.2024
Lems Lynn
High School Diploma -
Sister's of Charity of Saint Louis
Certified Nursing Assistant / Phlebotomy
CNA Training & Testing Center
ServSafe Certification
FSA Training