Summary
Overview
Work History
Education
Languages
Certification
References
Timeline
Generic
Panagiotis Cholis

Panagiotis Cholis

Athens

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Public Safety Officer

Royal Caribbean
Miami
01.2024 - Current
  • The Public Safety Officer reports to the Chief Security Officer and is responsible for implementing the Ship Security Plan, and policies as stated in the Security Manual of SQM.
  • Essential Duties & Key Responsibilities include monitoring fleet injury reduction policies, assisting in injury prevention programs, and ensuring compliance with safety standards.
  • Enforced safety regulations across passenger and crew areas.
  • Responded promptly to incidents, ensuring appropriate action and documentation.
  • Assisted in training new officers on safety protocols and emergency procedures.
  • Monitored surveillance systems to detect suspicious activities onboard.
  • Collaborated with local authorities during emergencies and drills.
  • Provided first aid assistance during medical emergencies on board.
  • Facilitated safety briefings for crew members and guests prior to excursions.
  • Communicated effectively via radio transmissions with other officers while patrolling assigned area.
  • Conducted regular patrols of designated areas within the campus community.
  • Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
  • Prepared detailed incident reports following investigations.
  • Inspected buildings and grounds to detect signs of intrusion or vandalism.
  • Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Verified identification cards from visitors entering restricted areas.
  • Investigated suspicious activities, disturbances, thefts, or other criminal activity.
  • Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
  • Sketched crime scenes and accident scenes.
  • Developed and maintained positive relationships with community members to foster trust and cooperation.
  • Conducted risk assessments and inspections to identify and mitigate potential safety hazards.

Deputy Chief Security Officer

Royal Caribbean
Miami
01.2023 - 11.2023
  • The Deputy Chief Security Officer is responsible to implement and enforce the ship's security plan and policies as stated in the Security Manual of SQM and the Guest Conduct Policy.
  • Essential Duties & Key Responsibilities include access control, incident command, enforcement skills, procedural knowledge, crisis and emergency management, and managerial skills.
  • Supervised daily operations onboard cruise ships ensuring safety protocols were followed.
  • Coordinated emergency response drills to maintain crew readiness and passenger safety.
  • Managed staff assignments to optimize workflow and enhance team collaboration.
  • Implemented training programs for crew members on service excellence and operational procedures.
  • Monitored compliance with maritime regulations to ensure operational integrity at all times.
  • Resolved conflicts between departments or personnel when necessary.
  • Supported recruitment, interviewing and hiring process to attract qualified police force.
  • Attended meetings on behalf of Chief as needed.
  • Analyzed data to identify trends or areas requiring improvement and change in policy or procedure.
  • Maintained a high level of communication with other divisions within the organization.
  • Investigated complaints against personnel in accordance with established protocols.
  • Ensured compliance with all applicable laws, regulations, and ordinances.
  • Supervised staff in day-to-day operations of the division.
  • Oversaw police staff certification and training on current law enforcement techniques and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Monitored access points to ensure security compliance and safety protocols.
  • Trained new staff on safety procedures, emergency protocols, and customer service standards.
  • Checked for safety hazards and took corrective action when necessary.
  • Assisted with crowd control during large events held at the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Safety Investigations Officer/Care Officer (Loss prevention)

Celebrity Cruises (Royal Caribbean)
Miami
02.2019 - 02.2023
  • Related investigations to Injuries for guests and Crew caused by safety Incidents in the Maritime/Hotel industry.
  • CCTV monitoring, Prevention of Injuries by ensuring that policies of the company are followed, and safe practices are to be taken in place.
  • Risk assessment, analysis, Injury prevention, corrective actions.
  • Dry dock support in project implementation from entry to delivery.
  • Trained by Celebrity Cruises.
  • Awarded by FORBES.
  • Managed daily operations for guest services on cruise ships.
  • Trained new employees on company policies and customer service standards.
  • Collaborated with departments to streamline operational processes and communication.
  • Resolved guest inquiries and complaints with professionalism and efficiency.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Implemented risk management strategies to mitigate potential threats.
  • Oversaw financial budgeting and fiscal management to optimize resources.
  • Analyzed company's expenditures and developed financial models.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Worked closely with human resources to support employee management and organizational planning.

Bodyguard

Alter Ego
Athens
11.2020 - 11.2021
  • Company Overview: Greek Company.
  • Armed and unarmed security services for the company's president, family members, and business facilities, including escorting by car and motorbike, as well as CCTV monitoring.

  • Ensured safety of clients during high-profile events and travel.
  • Conducted thorough risk assessments before public appearances and engagements.
  • Collaborated with security teams to develop effective protection strategies.
  • Monitored surroundings for potential threats and suspicious activities.
  • Executed defensive driving techniques during client transportation.
  • Maintained confidentiality while handling sensitive information about clients.
  • Monitored CCTV cameras for suspicious activity.
  • Responded quickly to emergency situations and provided first aid when necessary.
  • Investigated reports of theft or vandalism on client's property.
  • Patrolled assigned areas to identify suspicious activities and unauthorized personnel.

Driver

Bonne Nuit
Athens
07.2020 - 09.2021
  • Company Overview: Greek Company
  • Packaging, Delivering products to the clients, Driver of minivan.
  • Greek Company

Security Officer

Group 1
09.2020 - 02.2021
  • Unarmed Private security services to client, family and business members. Employed in client's properties and business-related belongings.

Security Officer, agent

Icap employment solutions
Athens
02.2020 - 04.2020
  • Unarmed private security services for high-ranking members and facilities employed by the National Bank of Greece (NBG).

Front Desk Receptionist: Night Auditor

Aristo Boutique Suites
10.2018 - 12.2018
  • Company Overview: Located in Athens of Greece
  • Front desk receptionist at Aristo Boutique Suites - Reservations, Welcoming of the guests, check in & check out, organization of rooms, Preparation of the day, customer service, problem solving.
  • Located in Athens of Greece

Security Officer

My services Security & Facility
07.2018 - 10.2018
  • Driver, patrolling with vehicle escorting clients to their destination safely and secure, securing clients properties.

Deputy Chief Security Officer

MSC Cruises
01.2017 - 01.2018
  • Company Overview: Big class MSC SPLENDIDA
  • Responsible for the working schedule of security personnel, enforcing company's policies, equipment & personal defense equipment, gangway operation, assisting Chief security duties, handling security incidents, guest complaints related to safety and security, collaboration internationally with local authorities.
  • Contract experience with MSC Cruises in China, Japan, South Korea, France, Italy, Spain, Malta, Greece, Dubai, Abu Dhabi, Oman, Qatar, Thailand, Sri Lanka, Malaysia, Singapore.
  • Big class MSC SPLENDIDA
  • Trained and qualified by MS security & Personnel ltd (Israel, Cyprus) - Reference upon request.

Security Officer

MSC Cruises
01.2016 - 01.2017
  • Company Overview: Small class MSC LIRICA
  • 8 months contract (security officer specialty).
  • Trained and qualified by MS security & Personnel ltd (Israel, Cyprus).
  • Small class MSC LIRICA

Security Officer

brink's Hellas SKAI Group
01.2012 - 01.2016
  • Daily reception - Anti spy (Receptionist-security).

Security Officer

G4S
01.2011 - 01.2012
  • Train stations and HELLENIC Petroleum industry.

Assistant Electrician in Electrical Installations

Papafilippopoulos & cia
01.2008 - 01.2009
  • Assisted in electrical installations and repairs for commercial and residential projects.
  • Collaborated with electricians to troubleshoot and resolve electrical issues effectively.
  • Maintained tools and equipment to ensure optimal performance and safety standards.
  • Supported the wiring of lighting systems under the supervision of lead electricians.
  • Followed safety protocols and regulations during all electrical work performed.
  • Documented work progress and materials used for accurate project records.
  • Connected power cables to circuit breakers, transformers or other components according to specifications.

Education

High School Diploma -

Athens Technical Institute - Electrical Engine
Athens
06-2007

Some College (No Degree) - Lifeguard

Hellenic Lifeguard Academy
Athens, Greece

Languages

English
Professional
Greek
Native/ Bilingual

Certification

• STCW

• Bahamas Seaman's Book
• SSO Certificate Malta flag
• BSM Certificate of proficiency on Security Duties ISPS (Security awareness)

• Driver’s license of category B car - driving motorcycle license
• ECDL
• Work security clearance

• PADI - Advanced Open Water Diver

• Powerboat level 2 license

• Ionscan 600 - Explosive and drug detection (Trained by Royal Caribbean)
• SABRE 5000 - Explosive and drug detection (Trained by Royal Caribbean)
• CVSSA (Trained by Royal Caribbean)
• EAGLE Certificate - Screener

References

References available upon request.

Timeline

Public Safety Officer

Royal Caribbean
01.2024 - Current

Deputy Chief Security Officer

Royal Caribbean
01.2023 - 11.2023

Bodyguard

Alter Ego
11.2020 - 11.2021

Security Officer

Group 1
09.2020 - 02.2021

Driver

Bonne Nuit
07.2020 - 09.2021

Security Officer, agent

Icap employment solutions
02.2020 - 04.2020

Safety Investigations Officer/Care Officer (Loss prevention)

Celebrity Cruises (Royal Caribbean)
02.2019 - 02.2023

Front Desk Receptionist: Night Auditor

Aristo Boutique Suites
10.2018 - 12.2018

Security Officer

My services Security & Facility
07.2018 - 10.2018

Deputy Chief Security Officer

MSC Cruises
01.2017 - 01.2018

Security Officer

MSC Cruises
01.2016 - 01.2017

Security Officer

brink's Hellas SKAI Group
01.2012 - 01.2016

Security Officer

G4S
01.2011 - 01.2012

Assistant Electrician in Electrical Installations

Papafilippopoulos & cia
01.2008 - 01.2009

High School Diploma -

Athens Technical Institute - Electrical Engine

Some College (No Degree) - Lifeguard

Hellenic Lifeguard Academy

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Panagiotis Cholis