Panisara Doucet
Honolulu
Summary
A motivated individual with previous experience as a hotel front desk staff, skilled in customer service, teamwork, and working in a fast-paced environment. Currently seeking a kitchen assistant position to apply strong work ethic, adaptability, and willingness to learn in the food service industry.
Overview
1
1
year of professional experience
Work History
Hotel Operator
Grand Mercure Bangkok
Bangkok, Thailand
09.2024 - 05.2025
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Coordinated with maintenance staff to address any repairs or facility-related issues in a timely manner.
- Handled guest complaints professionally, working diligently to resolve problems quickly and effectively.
- Handle internal calls from hotel guests and staff, as well as external calls from outside the hotel, ensuring clear and professional communication at all times.
- Monitor and oversee the hotel’s elevator and electrical systems, and coordinate with maintenance technicians promptly when technical issues or malfunctions occur.
- Arrange and manage wake-up calls for airline crew and hotel guests accurately and on schedule.
- Operated front desk systems to manage guest check-ins and check-outs efficiently.
Hotel Front Desk Clerk
Ibis Styles Hotel
Bangkok, Thailand
05.2024 - 09.2024
- Greeted guests warmly, providing exceptional customer service during check-in and check-out processes.
- Managed reservation systems efficiently, ensuring accurate bookings and timely updates.
- Assisted guests with inquiries, resolving issues promptly to enhance overall satisfaction.
- Coordinated room assignments based on guest preferences, improving operational flow.
- Handled guest complaints effectively, applying problem-solving skills to maintain hotel reputation.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Education
Bachelor of Arts - Humanities, Major in English
Ramkhamhaeng University
Bangkok, Thailand02-2023
Skills
- Front desk operations
- Customer service
- Staff training and development
- Multitasking skills
- Guest relations management
- MS office
- High level of responsibility
- Ability to work well under pressure
- Language: Thai(Native), English(Fluent)
Languages
English
Thai
Timeline
Hotel Operator
Grand Mercure Bangkok
09.2024 - 05.2025
Hotel Front Desk Clerk
Ibis Styles Hotel
05.2024 - 09.2024
Bachelor of Arts - Humanities, Major in English
Ramkhamhaeng University