Pankaj Wadhawan
Poplar Bluff,MO
Summary
Results-driven professional with extensive experience in team development and effective communication. Successfully coordinated daily operations, optimized workflows, and fostered a collaborative environment, leading to increased customer loyalty and improved team performance.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Relaince LLC
Kennett, Missouri
02.2025 - 02.2026
- Coordinated daily tasks to meet project deadlines and client expectations.
- Oversaw inventory management processes for timely supplies replenishment.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with departments to enhance communication and workflow effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Manager
AAA Trading LLC
Malden, Missouri
03.2023 - 02.2025
- Managed team schedules to ensure operational efficiency and coverage.
- Coordinated daily tasks to meet project deadlines and client expectations.
- Collaborated with departments to enhance communication and workflow effectiveness.
- Oversaw inventory management processes for timely supplies replenishment.
- Facilitated team meetings to discuss progress and address challenges.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - General Studies
Saint Stephens
New Delhi India03-1999
Skills
- Inventory management
- Operations management
- Budgeting expertise
- Vendor negotiation
- Staff recruitment
- Staff training and development
- Performance management
- Crisis management
- Compliance enforcement
- Agile project management
- Operational planning
- Operational efficiency
- Sales strategy
- Customer service focus
- Customer satisfaction
- Team leadership
- Team building
- Training and mentoring
- Staff management
- Employee engagement
- Employee development
- Performance evaluation
- Risk management
- Priority management
- Expectation setting
- Documentation and reporting
- Change management
- Vendor management
- Conflict resolution
- Effective communication
- Relationship building
- Safety protocols
- Task delegation
- Industry awareness
- Analytical thinking
- Staff education
- Staff development
- Employee motivation
- Budget oversight
- Employee motivation
- Task delegation
Languages
English
Professional
Hindi
Professional
Timeline
Manager on Duty
Relaince LLC
02.2025 - 02.2026
Manager
AAA Trading LLC
03.2023 - 02.2025
Bachelor of Arts - General Studies
Saint Stephens