PANSY POINTER
Houston
Summary
Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth. Customer-focused [AT&T customer representative] who is well-organized and has excellent interpersonal skills. have call center experience for 5 years Data entry Extremely organized Clerical support Public speaking Self-motivated High School 2009 James Madison High School Houston, TX
Overview
6
6
years of professional experience
Work History
Benefit Advocate
Senture
08.2024 - Current
- Evaluated existing benefit programs for effectiveness, making recommendations for enhancements as needed.
- Streamlined benefits enrollment processes for increased efficiency and improved user experience.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Benefits Verification Specialist
Capgemini
10.2022 - Current
- Verify patients insurance and prior authorizations
- Make sure doctors know about patient's prescriptions and what needs to be done for patient's prescriptions
- Call patients and advise patient's about their prescriptions and order and delivery status or send direct messages
- Fax doctors and notate patient's account and details
- Get claims paid less than $25.00 to send patient's prescription from CVS SPECIALITY PHARMACY.
Customer Service Associate
AT&T Mobility
02.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Maintained knowledge of current sales promotions and new product releases.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
Intake Specialist
Cigna EVICORE
04.2022 - 05.2022
- Communicated with insurance providers politely over the phone, via email, and in writing to obtain the necessary documents to complete registration
- Managed some patients per day and processed new claims using the appropriate adjudication system
- Answered doctor calls for prior authorizations for claims
- Contacted doctors about their prior auth and to send more clinical work for patients.
Loan Advisor
Nelnet
10.2021 - 02.2022
- Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data
- Helped clients get on payment plans depending on their income and family size
- Asked clients information about their loans and what's left to pay
- Made sure clients' student loans do not go to collection
- Answered incoming calls or made outbound calls to clients and answered questions about their loans and what they need to do.
Loan Advisor
Sourcepoint
09.2019 - 09.2020
- Answered incoming calls from customers about their mortgage payments, taxes, and home insurance
- Advised them on what steps to take to help lower their taxes and send documents to us to help their mortgages
- Answered incoming calls for insurance plans for customers' mortgages to be updated.
Education
High School -
James Madison High School
Houston, TX01.2009
Skills
- Point of Sale Systems
- Customer Support
- Regulatory Compliance
- Inbound and Outbound Calling
- Account Management
- Quality Assurance
- Account Updating
- Sales Closing
- Complex Problem-Solving
Timeline
Benefit Advocate
Senture
08.2024 - Current
Benefits Verification Specialist
Capgemini
10.2022 - Current
Intake Specialist
Cigna EVICORE
04.2022 - 05.2022
Customer Service Associate
AT&T Mobility
02.2022 - Current
Loan Advisor
Nelnet
10.2021 - 02.2022
Loan Advisor
Sourcepoint
09.2019 - 09.2020
High School -
James Madison High School
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