Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pantea Forozandeh Pour

San Francisco,CA

Summary

Dynamic professional with a proven track record in customer service and organization, honed at Macy's and other retail settings. Excelled in creating engaging customer experiences, boosting sales through personalized recommendations, and fostering team collaboration. Skilled in cash handling and maintaining high cleanliness standards, significantly enhancing shopping environments and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Macy's
09.2024 - Current
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Crew

Trader Joe's
06.2022 - 06.2024
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Stocked shelves to organize aisles in assigned department.
  • Became familiar with products to answer questions and make suggestions.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Accurately operated cash register to process customer payments.

Barista/cashier

Paris Baguette
06.2021 - 10.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Business Marketing

San Francisco State University
San Francisco, CA
05-2028

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Customer engagement
  • Flexibility and adaptability

Languages

Persian
Native or Bilingual
French
Limited Working
English
Native or Bilingual

Timeline

Beauty Advisor

Macy's
09.2024 - Current

Crew

Trader Joe's
06.2022 - 06.2024

Barista/cashier

Paris Baguette
06.2021 - 10.2021

Business Marketing

San Francisco State University

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Pantea Forozandeh Pour