Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pany Vu

Spokane,WA

Summary

Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels with clients and business partners. Results-driven with a history of meeting department goals utilizing consistent work process, tools and resources. Skilled in working under pressure and adapting to new situations and challenges to provide world-class service where industry knowledge is key to success. Motivated and eager to purse a leadership role, developing and coaching associates to achieve company goals.

Overview

16
16
years of professional experience

Work History

Claims Customer Care Representative

LIBERTY MUTUAL INSURANCE COMPANY
Liberty Lake, WA
02.2017 - Current
  • Assist policy holders with submitting first notice of loss Auto and Property for Personal lines and GRM/ Business lines.
  • Review customer policy coverage levels to address, identify and resolve claims process.
  • Collaborate with internal and external partners to better understand customer needs and recommend appropriate solutions.
  • Processed Wildfire enrollments for WDS partners.

Domestic Operator/Verification Specialist

Reference Pro
Spokane , WA
03.2015 - 09.2016
  • Perform Employment, Education, Military and State DOT verifications.
  • Conduct Professional, Personal and Supervisor interviews with Employers.
  • Complete extensive research on prospective applicants to meet client's hiring goals.
  • Manage time-sensitive and confidential applicant data.
  • Comply with client rules and state guidelines

Advertising Sales Representative

Valpak Of Spokane And North Idaho
Spokane Valley, WA
06.2011 - 06.2012
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales advertising contracts.
  • Developed strong relationships with small businesses and negotiated pricing following established procedures.
  • Created and presented media and advertising packages to prospective customers.
  • Helped customers in determining design and layout of ads.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

Seasonal Special Events Coordinator

Lylo's Teriyaki
Otis Orchards, WA
06.2009 - 09.2017
  • Supervised staff during events and oversee daily operations.
  • Coordinated efficient set-up, tear-down and clean-up for each event for quick facilities turnarounds.
  • Maintain expense account receivables and payables in order to meet budget.
  • Resolve customer complaints.
  • Hire and train employees to provide best in class service.


Education

Bachelor of Arts - Social Work

Eastern Washington University
Cheney, WA
06.1995

Skills

  • Effective communicator; exchanging thoughts, ideas and knowledge
  • Bilingual- English and Hmong
  • Efficient and detail-oriented
  • Works with minimal supervision
  • Identify continuous improvement opportunities to improve customer experience
  • Crossed trained to support GRM/Business Lines with FNOL
  • Apply critical thinking skills to resolve customer conflict
  • Proactive self-starter

Accomplishments

  • Assisted Training department, Mentored 8 New Hire Classes from June 2021 thru April 2022
  • Collaborate with RCPS- Continuous Improvement Team of 5 in the development of Claims Original Forms, used during CSC Systems Unavailability/Outages.
  • Achieved Q4 2021 Claims Quarterly Award- Top Performer, demonstrating accuracy and efficiency.
  • Achieved Q3 2021 Spotlight Quality Award-Does Great Work by working with accuracy and efficiency.
  • Achieved Q3 2020 Claims Quarterly Award -Customer Champion, by providing world class experience.
  • Achieved Q3 2019 Quest Champion
  • March 2020- Selected as a CSC Change Champion- assisted associates with the Virtual migration to work at home.


Timeline

Claims Customer Care Representative

LIBERTY MUTUAL INSURANCE COMPANY
02.2017 - Current

Domestic Operator/Verification Specialist

Reference Pro
03.2015 - 09.2016

Advertising Sales Representative

Valpak Of Spokane And North Idaho
06.2011 - 06.2012

Seasonal Special Events Coordinator

Lylo's Teriyaki
06.2009 - 09.2017

Bachelor of Arts - Social Work

Eastern Washington University

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Pany Vu