Paola Aleman
Norwalk
Summary
Skilled bartender with expertise in beverage crafting and exceptional customer service. Demonstrated success in enhancing guest experiences and efficiently managing POS systems. Proven track record of maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Tablao Wine Restaurant Bar
Norwalk
06.2019 - Current
- Provided exceptional customer service, enhancing guest experiences at the bar.
- Trained new bartenders on drink preparation and bar operations.
- Maintained cleanliness and organization of the bar area during service hours.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Crafted specialty cocktails using fresh ingredients and premium spirits.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Extensive knowledge on working with POS system.
Dog Grooming Assistant
PetVALU
Stamford
09.2018 - 12.2019
- Maintained cleanliness of grooming area and tools for safety and hygiene.
- Prepared dogs for grooming by brushing coats and checking for health issues.
- Supported groomers by holding pets securely during grooming sessions.
- Monitored pets' behavior during appointments to ensure comfort and safety.
- Assisted in bathing, brushing, and drying of dogs.
- Cleaned and sanitized all equipment used for dog grooming.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Bathed large number of animals during each shift.
- Completed daily logbook entries detailing work completed during shift hours.
Head Hostess
Tarantino Restaurant
Westport
01.2016 - 12.2018
- Greeted guests warmly, creating a welcoming atmosphere for all patrons.
- Managed reservation systems, ensuring accurate seating arrangements and guest flow.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered telephone to provide dining information and take reservations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Monitored dining area for cleanliness, promptly addressing any issues as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
Education
Associate of Science - Veterinary Science
WCC
White Plains, NY05-2016
Skills
- Beverage crafting
- POS system management
- customer involvement
- Staff training
- Beverage product familiarity
- Hospitality bar supervision
Certification
Bartending License
Timeline
Bartender
Tablao Wine Restaurant Bar
06.2019 - Current
Dog Grooming Assistant
PetVALU
09.2018 - 12.2019
Head Hostess
Tarantino Restaurant
01.2016 - 12.2018
Associate of Science - Veterinary Science
WCC