Paola Cales Velez
North Branch,USA
Summary
Hardworking employee with helping resident's with their personal needs, multitasking and time management abilities. Devoted to not only executing my job correctly but also enjoy what I am doing and building friendly relationships with both residents and coworkers.
Overview
3
3
years of professional experience
Work History
Home Health Caregiver
Boka Haven Assisted Living
North Branch, Minnesota
09.2024 - Current
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Participated in team meetings regarding patient care planning and implementation activities.
- Provided emotional support to both patients and families during difficult times.
- Administered medications as directed and documented medication administration in accordance with established policies.
- Monitored patient vital signs and reported changes to physician or nurse.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Responded quickly and appropriately to emergency situations involving assigned patients.
Resident Assistant
Ecumen
North Branch, USA
03.2024 - 05.2024
- Passing out medications to residents at designated times
- Taking care of residents and their needs including toileting, showering, doing their laundry, etc.
- Responded to emergency situations within the residence hall.
- Developed positive relationships with all members of the residence hall community.
- Transferring resident
- Counting and other passing out Narcotics and logging activity in Narc book and on EMR
Customer Service Coworker
Kwik Trip
North Branch, USA
12.2022 - 03.2024
- Greeted customers and ascertained customer needs.
- Provided exceptional customer service to ensure positive customer experiences.
- Answered incoming calls, responded to inquiries, and resolved customer complaints.
- Handled cash transactions accurately and efficiently.
- Utilized problem solving skills to quickly resolve customer issues.
- Adhered to company policies when interacting with customers.
- Maintained a professional attitude at all times when dealing with customers.
- Monitored stock levels of merchandise in order to replenish items as necessary.
- Collaborated with colleagues in order to provide efficient resolution of customer problems.
- Provided support regarding technical issues related to products or services.
Education
High School Diploma -
North Branch High School
North Branch11.2023
Skills
- Resident Engagement
- Peer Mediation
- Student Advisory
- Ambulation Assistance
- Problem-solver
- Medical Records Management
- Patient Assessments
- Time Management
- Activity Planning
- Documentation And Reporting
- Medication administration
- Patient monitoring
- Infection control
- Emergency response
- Assistance with daily living
- Care planning
- Team collaboration
Timeline
Home Health Caregiver
Boka Haven Assisted Living
09.2024 - Current
Resident Assistant
Ecumen
03.2024 - 05.2024
Customer Service Coworker
Kwik Trip
12.2022 - 03.2024
High School Diploma -
North Branch High School