Paola Casas
Racine,WI
Summary
Motivated worker with exceptional social skills, communication abilities, and a strong background in customer service. Actively seeks opportunities to support team members and proactively address issues. Known for being organized and dependable, successfully managing multiple priorities with a positive attitude. Demonstrates willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
PSR FLOAT
Aurora Health Care
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Barista
Starbucks
12.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Stock Associate
Ross Dress For Less
01.2019 - 11.2021
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
Washington Park High School
Racine, WI06.2016
Skills
- Educational Materials
- Leading Employees
- Equipment Checks and Assessments
- Team Leadership
- Hospitality and Professionalism
- Guest Satisfaction
- Appointment Scheduling
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
PSR FLOAT
Aurora Health Care
08.2023 - Current
Barista
Starbucks
12.2021 - 08.2023
Stock Associate
Ross Dress For Less
01.2019 - 11.2021
High School Diploma -
Washington Park High School
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