- Kayaking
- Stand-up Paddleboarding (SUP)
- Hiking
- Horseback Riding
- Camping
- Baking
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Music
- Crafting and DIY Projects
- Dance
- Drawing and Painting
Lindsey Quartana
Waterford
Summary
Dynamic Patient Service Representative with a proven track record at Aurora Health Care, adept at verifying insurance eligibility and maintaining patient confidentiality. Skilled in appointment confirmation and document filing, I excel in building positive relationships and ensuring exceptional patient experiences while effectively managing high-pressure situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
09.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Responded to inquiries by directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Daycare Teacher
Cadence Education
03.2020 - 09.2024
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Established positive relationships with students and families.
- Assessed student progress and provided feedback on educational development.
- Utilized creative teaching strategies to engage students in classroom.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 01.2020
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Waterford Union High School
Waterford, WI06-2020
Skills
- Appointment confirmation
- Document filing
- Onsite tours
- Interpreting physician orders
- Patient greeting
- Front desk supervision
- Check-in coordination
- Medical filing
- Insurance verifying
- Patient confidentiality
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Aurora Health Care
09.2024 - Current
Daycare Teacher
Cadence Education
03.2020 - 09.2024
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 01.2020
High School Diploma -
Waterford Union High School
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