Elisa Arias
Bryan
Summary
Dynamic Patient Access Representative with extensive experience in streamlining patient registration processes and ensuring compliance with healthcare regulations. Proficient in utilizing electronic health record systems, achieving a 20% reduction in appointment wait times through effective scheduling and coordination with clinical staff. Adept at developing standard operating procedures and conducting performance evaluations to enhance team efficiency. Committed to fostering exceptional patient experiences, leveraging strong organizational and communication skills to deliver outstanding service. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Baylor Scott & White
12.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person interactions.
- Updated patient information in electronic health record systems.
- Resolved billing issues and addressed patient concerns promptly.
- Coordinated insurance verification and eligibility checks for patients.
- Communicated effectively with medical staff regarding patient needs.
- Facilitated training sessions for end-users on Epic system functionalities.
Patient Access Rep III
Chi St. Joseph
01.2023 - 12.2025
- Facilitated patient registration processes, ensuring accurate data collection and compliance with healthcare regulations.
- Assisted in the development of standard operating procedures for patient access functions.
- Coordinated with clinical staff to streamline patient flow and enhance overall patient experience.
- Utilized electronic health record systems to maintain and update patient information efficiently.
- Collaborated with team members to achieve project goals.
- Conducted performance evaluations and provided constructive feedback to support team member development and career advancement.
- Coordinated and managed complex scheduling for multiple teams, ensuring efficient allocation of resources and timely project completion.
- Maintained accurate records of all scheduled activities, providing detailed reports to management for performance evaluation.
- Coordinated appointment schedules for a diverse patient population, optimizing resource allocation and minimizing wait times.
- Collaborated with healthcare providers to streamline scheduling processes and enhance patient experience.
- Utilized electronic health record (EHR) systems to manage patient information and appointments efficiently.
- Ensured seamless communication between patients and healthcare teams, fostering a supportive environment for patient care.
- Coordinated with insurance companies to verify patient coverage and facilitate smooth appointment scheduling.
Receptionist
Element Dental
Bryan
07.2019 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Verified all PPO and Medicaid insurance few days before patients appointment.
- Present treatment plans, send out Medicaid claims, collect payments.
Event Management
Texas A&M University
College Station
10.2017 - 07.2019
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Conducted phone and video calls to pitch event concepts to collaborators.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Managed administrative logistics of events planning, event booking and event promotions.
Hairstylist
SportClips Haircuts
Bryan
07.2015 - 10.2017
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Cosmetology License -
Travis B Bryan High School
Bryan, TXEvent Management -
Texas A&M University
College Station, TXSkills
- Healthcare Skills
- Computer Proficiency
- Call Answering and Routing
- Positive Attitude and Energetic
- Data Research and Analysis
- Appointment Confirmation
- Call Screening
- Organization and Efficiency
- Making Appointments
- Event Management
- Patient Benefits Confirmation
- Billing and Payment Processing
- Insurance Information Collection
- Spanish Interpreting
Accomplishments
Achieved a 20% reduction in appointment wait times through effective scheduling and coordination with clinical staff.
Languages
- Spanish
- English, Native
- Spanish, Fluent
Timeline
Patient Service Representative
Baylor Scott & White
12.2025 - Current
Patient Access Rep III
Chi St. Joseph
01.2023 - 12.2025
Receptionist
Element Dental
07.2019 - 01.2023
Event Management
Texas A&M University
10.2017 - 07.2019
Hairstylist
SportClips Haircuts
07.2015 - 10.2017
Cosmetology License -
Travis B Bryan High School
Event Management -
Texas A&M University