Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Wheeler

Brazoria

Summary

Patient Service Representative with over 15 years of extensive expertise in the healthcare industry, excelling in patient care and medical office management. Demonstrates proficiency in EMR systems and HIPAA compliance, while enhancing patient experiences through efficient insurance verification and administrative processes. Committed to fostering a collaborative healthcare environment with a focus on streamlining operations and improving service delivery.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Quest Diagnostics
Lake Jackson
08.2017 - Current
  • Address patient inquiries, enhancing satisfaction and operational efficiency.
  • Oversee specimen collection, ensuring precision and timely processing.
  • Monitor patient feedback to identify service gaps and implement improvements.
  • Cultivate strong patient relationships, enhancing overall visit experience.
  • Orchestrated a welcoming environment by effectively managing patient interactions, significantly enhancing overall service quality.
  • Coordinated with healthcare teams to ensure timely specimen collection, improving processing accuracy and supporting seamless patient care.
  • Handled sensitive patient information while ensuring confidentiality compliance.
  • Collaborated with team members to streamline administrative tasks effectively.
  • Trained new staff on operational procedures and customer service standards.
  • Provided support with various tasks such as scheduling tests, ordering supplies.

Receptionist and Administrative Assistant

Michael P. Gilliland, M.D
01.2013 - 08.2017

Assistant Manager/Phlebotomist/Receptionist/Medical Assistant

Lake Jackson Family Practice Powered by IMC
01.2013 - 05.2013
  • Company Overview: Brazosport Regional Health System
  • Brazosport Regional Health System

Phlebotomist

Benchmark Electronics - Kelly Services
01.2012 - 05.2012

Solderer

Excel Maintenance
01.2010 - 05.2010

Correctional Officer

Texas Department of Criminal Justice
01.2010 - 05.2010

Education

PHLEBOTOMY TECHNICIAN -

Brazosport Community College

HIGH SCHOOL DIPLOMA -

Brazoswood High School

Skills

  • Customer service
  • Phlebotomy
  • Patient service
  • EHR systems
  • Clerical experience
  • Infection Control Training
  • Medical Coding
  • Medical receptionist
  • Medical Office Experience
  • Medical Records
  • Multi-line phone systems
  • HIPAA
  • Office experience
  • Patient Care
  • Microsoft Office
  • Administrative experience
  • Medical Terminology
  • Organizational skills
  • Experience Administering Injections
  • Healthcare Management
  • Microsoft Excel
  • Time management
  • ICD-10
  • EMR Systems
  • Front desk
  • Computer skills
  • Healthcare compliance
  • Specimen collection
  • Patient data entry
  • Appointment scheduling
  • Team collaboration
  • Conflict resolution

Timeline

Patient Service Representative

Quest Diagnostics
08.2017 - Current

Receptionist and Administrative Assistant

Michael P. Gilliland, M.D
01.2013 - 08.2017

Assistant Manager/Phlebotomist/Receptionist/Medical Assistant

Lake Jackson Family Practice Powered by IMC
01.2013 - 05.2013

Phlebotomist

Benchmark Electronics - Kelly Services
01.2012 - 05.2012

Solderer

Excel Maintenance
01.2010 - 05.2010

Correctional Officer

Texas Department of Criminal Justice
01.2010 - 05.2010

PHLEBOTOMY TECHNICIAN -

Brazosport Community College

HIGH SCHOOL DIPLOMA -

Brazoswood High School
Samantha Wheeler