Christine Ntambwe
Celina,TX
Summary
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Methodist Medical Group
Celina, TX
08.2025 - Current
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Addressed patient inquiries and resolved concerns, ensuring high levels of customer satisfaction.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Mentored new staff on best practices for patient interactions and administrative duties.
- Verified insurance eligibility and coverage for patients.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Access Representative
Retina Institute of Texas
Denton, Texas
08.2024 - 06.2025
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system
- Answered phone inquiries in a professional manner and directed
- Prepared charts for new patients, ensuring all necessary forms were
- completed correctly.
- Performed data entry tasks related to billing and collections
- procedures.
- Assisted patients with billing inquiries, resolving any issues quickly
- Managed front office customer service, appointment management,
- Retrieved faxes and uploaded documents to patient charts
Medical Center Specialist
Health Services of North Texas
Denton, Texas
12.2022 - 07.2024
- Worked closely with physicians and other healthcare providers to ensure quality care for all patients
- Checked patients in and out for appointments and collected co-
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified
- Scheduled appointments, optimizing patient satisfaction, provider
- Greeted patients and visitors to answer questions or refer inquiries
- to appropriate personnel.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Pharmacy Technician
Walgreens
Denton, TX
09.2020 - 02.2022
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Entered and processed patient prescriptions in company system.
- Prepared medication labels with item name and quantity.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Answered customer questions regarding medication.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
Shift Leader
Chick-fil-A
Houston, Texas
01.2019 - 08.2020
- Adhered to all health code regulations while preparing food items for customers.
- Scheduled team members for shifts based on business needs and customer demand.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Public Administration
Texas State University
San Marcos, Texas, TX12-2025
High School Diploma -
Alien Hastings High School
Houston, Texas05-2019
Skills
- Patient care
- Regulatory compliance
- Data entry
- Customer service
- Appointment scheduling
- Communication skills
- Medical billing
- Healthcare systems navigation
- Health insurance knowledge
- Patient registration
- Admitting coordination
- Insurance billing
- HIPAA compliance
- EMR
- Multitasking and organization
- Insurance verification
- Medical terminology
- Detail-oriented
- Excellent communication
- Patient relations
- Verbal and written communication
- Patient records management
- Office administration
- Healthcare operations
- Quality assurance
- Multitasking
- Healthcare system navigation
Certification
- Pharmacy Technician Certification
- BLS
Education and Training
true
Timeline
Patient Service Representative
Methodist Medical Group
08.2025 - Current
Patient Access Representative
Retina Institute of Texas
08.2024 - 06.2025
Medical Center Specialist
Health Services of North Texas
12.2022 - 07.2024
Pharmacy Technician
Walgreens
09.2020 - 02.2022
Shift Leader
Chick-fil-A
01.2019 - 08.2020
High School Diploma -
Alien Hastings High School
Bachelor of Science - Public Administration
Texas State University