Christine Ntambwe
Summary
Healthcare professional with over 5 years of experience in patient access, registration, insurance verification, scheduling, and customer service. Proven ability to train staff, improve workflows, and support high-quality patient experiences. Skilled in patient relations, healthcare operations, insurance verification, and EMR systems. Recognized for strong communication, problem-solving, and leadership abilities. Currently pursuing a Bachelor of Science in Public Administration with a goal of advancing into healthcare leadership and operations management.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Service Representative
Methodist Medical Group
08.2025 - Current
- Addressed patient inquiries and resolved concerns, achieving high customer satisfaction ratings.
- Coordinated patient scheduling and managed appointment confirmations, improving operational workflow.
- Coordinated referrals between primary care providers and specialists, ensuring seamless patient transitions.
- Verified insurance eligibility and coverage for patients.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Mentored new staff on best practices for patient interactions and administrative duties.
Patient Access Representative
Retina Institute of Texas
08.2024 - 06.2025
- Verified demographic information, obtained authorizations, and collected deposits and co-payments during pre-registration to ensure smooth patient onboarding.
- Created new patient accounts in EMR system.
- Prepared charts for new patients, ensuring all necessary forms were
- completed correctly.
- Managed front office customer service, appointment management,
- Answered phone inquiries in a professional manner and directed
- Scanned documents into electronic medical records system
- Retrieved faxes and uploaded documents to patient charts
- Retrieved faxes and uploaded documents to patient charts
Medical Center Specialist
Health Services of North Texas
12.2022 - 07.2024
- Worked closely with physicians and other healthcare providers to ensure quality care for all patients
- Checked patients in and out for appointments, facilitating smooth patient flow and accurate co-payment collection.
- Protected patients by observing strict HIPAA guidelines.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Checked patients in and out for appointments and collected co-
- Greeted patients and visitors to answer questions or refer inquiries
- Resolved claim issues related to billing and reimbursement inquiries, improving patient satisfaction and financial accuracy.
- Photocopied insurance cards, documented details and verified
Pharmacy Technician
Walgreens
09.2020 - 02.2022
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacists in filling prescriptions with attention to accuracy and efficiency.
- Entered and processed patient prescriptions in company system.
- Guided customers through pharmacy systems via telephone and in-person, ensuring successful completion of requests.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Answered customer questions regarding medication.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Organized work areas so that everything was easily accessible when needed.
- Provided counseling to patients on proper use of over-the-counter and prescription medications to enhance safety and compliance.
Shift Leader
Chick-fil-A
01.2019 - 08.2020
- Scheduled team members for shifts based on business needs and customer demand.
- Scheduled team members for shifts to align with business needs and optimize customer service.
- Resolved customer complaints promptly and professionally.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff.
- Resolved customer complaints promptly to ensure satisfaction and foster positive customer relationships.
Education
Bachelor of Science - Public Administration
Texas State University
San Marcos, Texas, TX 08.2025 - 06.2026
High School Diploma -
Alien Hastings High School
Houston, TexasSkills
- Patient care
- Regulatory compliance
- Data entry
- Customer service
- Appointment scheduling
- Communication skills
- Medical billing
- Healthcare systems navigation
- Health insurance knowledge
- Patient registration
- Admitting coordination
- Insurance billing
- HIPAA compliance
- EMR
- Multitasking and organization
- Insurance verification
- Medical terminology
- Detail-oriented
- Excellent communication
- Patient relations
- Verbal and written communication
- Patient records management
- Office administration
- Healthcare operations
- Quality assurance
- Multitasking
- Healthcare system navigation
- Problem resolution
Certification
- Pharmacy Technician Certification
- BLS
Timeline
Bachelor of Science - Public Administration
Texas State University
08.2025 - 06.2026
Patient Service Representative
Methodist Medical Group
08.2025 - Current
Patient Access Representative
Retina Institute of Texas
08.2024 - 06.2025
Medical Center Specialist
Health Services of North Texas
12.2022 - 07.2024
Pharmacy Technician
Walgreens
09.2020 - 02.2022
Shift Leader
Chick-fil-A
01.2019 - 08.2020
High School Diploma -
Alien Hastings High School