Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Casas

Racine

Summary

Dynamic and detail-oriented PSR Lead at Aurora Health Care, recognized for exceptional communication and critical thinking skills. Proven track record in training staff and optimizing schedules for 40 employees. Proficient in Epic software, fostering a positive atmosphere while maintaining confidentiality and delivering outstanding patient care.

Overview

3
3
years of professional experience

Work History

Psr Lead

Aurora Health Care
10.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided ongoing training and development for PSR staff.
  • Set schedules for 40 staff members by planning and designating shifts and hours.

PSR Float

Aurora Health Care
08.2023 - 10.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained strict confidentiality with sensitive patient information as per HIPAA guidelines.

Barista

Starbucks
12.2021 - 08.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Science - Buisness Administration

University of Wisconsin, Milwaukee
Milwaukee, WI
03-2028

Skills

  • Friendly, positive attitude
  • Computer skills
  • Epic software proficiency
  • Active listening
  • Verbal communication

Languages

Spanish
Native or Bilingual

Timeline

Psr Lead

Aurora Health Care
10.2024 - Current

PSR Float

Aurora Health Care
08.2023 - 10.2024

Barista

Starbucks
12.2021 - 08.2023

Bachelor of Science - Buisness Administration

University of Wisconsin, Milwaukee

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