Proven leader at Summit Health, adept in multi-tasking and critical thinking, enhanced office efficiency and patient experience. Skilled in training, scheduling, and HIPAA compliance ensuring seamless operations and effective communication across teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet companies needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
PSR Lead
Summit Health
25 Prospect Ave Hackensack NJ 07601
08.2019 - Current
In charge of training all new PSR'S upon hire for 2-4 months.
Overseeing all daily functions of the office and reporting back to my supervisor.
Making sure patients are seen on a timely manner and ensure all of the doctors concerns for the day get resolved.
Doing the weekly schedule for the employees
Ensure all of the PSR's and MA's are ontime to work and make quick adjustments to fill the spots if they aren't in.
Ordering all office supplies, business cards etc. for the office
In charge when the supervisor isn't in
Handling any issues or that concerns that come up
Checking in and checking out patients while answering phones, and making appointments
Surgical Coordinator/Manager
Eastern Orthopedics Associates
222 Cedar Lane Teaneck NJ 07666
07.1995 - 06.2004
Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.