Melissa Gatto
Summary
Proven leader at Summit Health, adept in multi-tasking and critical thinking, enhanced office efficiency and patient experience. Skilled in training, scheduling, and HIPAA compliance ensuring seamless operations and effective communication across teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet companies needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
PSR Lead
Summit Health
08.2019 - Current
- In charge of training all new PSR'S upon hire for 2-4 months.
- Overseeing all daily functions of the office and reporting back to my supervisor.
- Making sure patients are seen on a timely manner and ensure all of the doctors concerns for the day get resolved.
- Doing the weekly schedule for the employees
- Ensure all of the PSR's and MA's are ontime to work and make quick adjustments to fill the spots if they aren't in.
- Ordering all office supplies, business cards etc. for the office
- In charge when the supervisor isn't in
- Handling any issues or that concerns that come up
- Checking in and checking out patients while answering phones, and making appointments
Surgical Coordinator/Manager
Eastern Orthopedics Associates
07.1995 - 06.2004
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Education
EMT Certification -
Bergen County EMS Training Center
Paramus, NJ05.2015
Medical Assisting
Eastwick College
Ramsey, NJ07.1995
High School Diploma -
Wood-Ridge High School
Wood Ridge, NJ06.1994
Skills
- Multi-tasking
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Leader
- Organized
- Prioritization
- Client Relations
Certification
- CPR Certified
- EMT
Timeline
PSR Lead
Summit Health
08.2019 - Current
Surgical Coordinator/Manager
Eastern Orthopedics Associates
07.1995 - 06.2004
EMT Certification -
Bergen County EMS Training Center
Medical Assisting
Eastwick College
High School Diploma -
Wood-Ridge High School