Sara Roston
Galion,OH
Summary
Proven leader in patient support and team development at Akron Children's Hospital, I excel in fostering client relations and problem-solving, ensuring high levels of customer satisfaction. Skilled in Microsoft Excel and active listening, I significantly enhance operational efficiency and patient care quality, demonstrating a strong commitment to confidentiality and service excellence.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
PSR Lead
Akron Children's Hospital
03.2019 - Current
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Receptionist
Akron Children's Hospital
05.2015 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist
Ontario Children's Health
04.2003 - 05.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Billed insurance companies,posted payments and called insurance company.
Medical Assistant
Dr Farag
02.1999 - 04.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Madsion Adult Education Program/MA Program
Mansfield, OH 09.1996 - 05.1997
High School Diploma -
Crestline High School
Crestline, OH06.1996
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Microsoft Excel
- Computer Proficiency
- Conflict Resolution
- Client Relations
Timeline
PSR Lead
Akron Children's Hospital
03.2019 - Current
Medical Receptionist
Akron Children's Hospital
05.2015 - 03.2019
Medical Receptionist
Ontario Children's Health
04.2003 - 05.2015
Medical Assistant
Dr Farag
02.1999 - 04.2003
Madsion Adult Education Program/MA Program
09.1996 - 05.1997
High School Diploma -
Crestline High School