Paola Castrillon
Orlando,FL
Summary
Dedicated Patient Advocate highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 10+ years of success career experience in large hospital environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onsite Patient Advocate Manager
ApprioHealth Inc.
02.2019 - 06.2024
- Medicaid Eligibility- Complete one on one screenings and submit applications to the state for Medicaid including long term care, disability or county assistance programs, educate patients and families in the process and follow up for the required documents
- Provided training and guidance of state and federal programs to the new hires
- Review and audit hospital census for all local campuses and ensure compliance with established internal control procedures by examine reports and documentation
- Maintain ongoing communication with various agencies throughout the applications process, prepare clear and concise reports, correspondence and other written materials, use initiative and independent judgment withing established guidelines.
Patient Support Representative
Parallon
05.2015 - 02.2019
- Medicaid Eligibility: Review all referred uninsured patients for potential state and federal assistance programs including long term Medicaid, bedside screening, assist patients with the application process to facilitate possible assistance approval and timely billing, submit Medicaid/ICP and SSA applications to DCF and SSA and follow up with the agencies and patients until the case has been completed, submit bills to DCF to help meet share of cost, work special projects in a timely manner.
Surgery Scheduler/Medical Assistant
Citrus Surgical Group
03.2014 - 05.2015
- Check in and out patients, schedule and confirm office visits, coordinate surgical date with patients, collect copayments, register patients and procedures with the appropriate hospital, scheduled the pre-admission testing and any surgical clearance appointments, verify insurance, deductibles and obtain authorizations for hospital admissions and prepare patients chart orders for surgical RN
- Assist with post-operative follow-up appointments, take vital signs, get rooms ready, assist the physician with minor procedures.
Education
Associate of Science - Allied Health - Medical Assistant
City College
Altamonte Springs, FL03.2014
English For Academic Purposes
Seminole State College
Seminole, FL05.2011
Skills
- Medical terminology
- Inventory
- Bilingual - English & Spanish
- Patient Rights
- Team Player
- Proactive Problem Solving
- Pay roll
- Medicaid/disability
- Insurance verification
- Case management/social work
- Organized nature
Certification
Certified Medical Assistant
Certified Nursing Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Onsite Patient Advocate Manager
ApprioHealth Inc.
02.2019 - 06.2024
Patient Support Representative
Parallon
05.2015 - 02.2019
Surgery Scheduler/Medical Assistant
Citrus Surgical Group
03.2014 - 05.2015
Associate of Science - Allied Health - Medical Assistant
City College
English For Academic Purposes
Seminole State College
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