Paola Castro Rojas
Arlington,VA
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
5
5
years of professional experience
Work History
Banquet Server
Marriot Marquis Hotel
02.2022 - Current
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
Banquet Server
Gaylord National Resort & Convention Center
01.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Ararmark
01.2020 - Current
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
- Developed strong relationships with clients through attentive service and prompt resolution of issues when they arose.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
Education
High School Diploma -
JEB Stuart High School
Falls Church, VA06-2018
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Cash handling
- Food safety
- Adaptive problem solving
Languages
Spanish
Native or Bilingual
Timeline
Banquet Server
Marriot Marquis Hotel
02.2022 - Current
Banquet Server
Gaylord National Resort & Convention Center
01.2022 - Current
Banquet Server
Ararmark
01.2020 - Current
High School Diploma -
JEB Stuart High School
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