Paola Ceniceros
Maxwell,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Target
San Marcos, Tx
07.2024 - Current
- Assisted customers with product inquiries and service-related issues.
- Processed customer transactions accurately at the point of sale.
- Handled returns and exchanges following company policies and procedures.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to resolve customer complaints effectively.
- Educated customers about promotions, sales, and store policies.
- Utilized store systems to track inventory levels and restock merchandise.
Customer Service Representative
JCPenny Department Store
San Marcos, Texas
06.2021 - 10.2024
- Assisted customers with product inquiries and service-related issues.
- Educated customers about promotions, sales, and store policies.
- Utilized store systems to track inventory levels and restock merchandise.
- Engaged with customers to build rapport and enhance service satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled returns and exchanges following company policies and procedures.
- Processed customer transactions accurately at the point of sale.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to resolve customer complaints effectively.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06-2023
Skills
- Customer transaction processing
- Point of sale operation
- Return policy adherence
- Product knowledge
- Team collaboration
- Effective communication
- Service excellence
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Target
07.2024 - Current
Customer Service Representative
JCPenny Department Store
06.2021 - 10.2024
High School Diploma -
San Marcos High School
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