Paola Cruz Perez
Yonkers,NY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Costumer service representative
Uhual
Yonkers, New York
07.2023 - Current
- Assisted customers with inquiries and provided product information.
- Managed customer accounts and processed transactions efficiently.
- Resolved complaints and ensured customer satisfaction through effective communication.
- Educated customers on promotions and new products to enhance engagement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Food Service Worker
So bol
Yonkers, Ny
11.2021 - 08.2023
- Prepared food items according to health and safety standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted customers by taking orders and providing menu information.
- Followed recipes accurately to ensure consistent food quality.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
Education
Lincoln High School
Yonkers, NySkills
- Complaint resolution
- Food quality assurance
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability and flexibility
- Strong teamwork
- Empathy and patience
- Multitasking and organization
- Active listening
Languages
Spanish
Limited
Timeline
Costumer service representative
Uhual
07.2023 - Current
Food Service Worker
So bol
11.2021 - 08.2023
Lincoln High School