Paola Cuadra
State Department Federal Credit Union
Dumfries,VA
12
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. While also focusing on having a customer-centric approach.
Work History
Loan Servicing Representative
7 Years 7 Months- Achieved operational excellence by processing daily quality control checklists for indirect vehicle loans over four years.
- Resolved member issues related to mortgage tax, insurance and home equity loans.
- Answered customer inquiries regarding loan terms, payment schedules, and account statuses.
- Streamlined mortgage and loan payment assistance, enhancing member satisfaction through automatic payment setups.
- Delivered accurate payoff letters to members, title companies, and dealerships, ensuring smooth transactions.
- Processed mortgage and consumer loan payoff checks efficiently, maintaining financial accuracy.
- Released titles and electronic liens for vehicle loans paid off, facilitating timely transactions.
- Sent lien release letters to members, ensuring compliance and communication.
- Handled GAP claims and warranty cancellations with precision, improving claims processing time.
- Supplied insurance companies with necessary letters of guarantee, supporting member needs.
Alexandria Branch Teller
1 Year 11 Months- Assisted members with any of their banking transactions; cash withdraws, cash and check deposits, cashier’s checks, loan payments, transfers, creating debit cards
- Sales of our credit cards and loan products
- Worked accurately with numbers
- Maintaining an accurate and balanced cash drawer
Store Operator
2 Years- Responsible for day to day shopping operations of designated retail locations for same day delivery from Google.
- Execute daily tasks and inventory validation.
- Use a range of mobile devices and manage hardware assets for processing.
- Work closely with retail management and employees.
- Provide key insight and feedback for new operational processes.
Education
- Business Administration
- Completed courses
- - Business 100
- - Economics 201
- - ITE 115 (Introduction to computer applications and systems)
General Studies diploma
Skills
Fluent in multiple languages.
Maintained an orderly workspace.
Assisted in managing several tasks simultaneously.
Demonstrated proficiency in MS Office
Episys
Akcelerant
and FICS.
Provided exceptional customer service.
Communicated effectively in both written and spoken formats.
Timeline
Loan Servicing Representative
State Department Federal Credit Union
10.2018 - 05.2026Read More
Alexandria Branch Teller
State Department Federal Credit Union
11.2016 - 10.2018Read More
Store Operator
Google Express
09.2014 - 09.2016Read More
Potomac Senior High School
General Studies diploma
Read More
Northern Virginia Community College
from Business Administration
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