Paola De La Matta
Kissimmee,Florida
Summary
Enthusiastic and detailed-oriented professional with 4+ years of experience in customer service and fast-paced environments. Skilled in communication, multitasking and client care, with experience in both clinical and customer-facing roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optometric Technician
National Vision
Kissimmee, FL
10.2025 - Current
- Educated patients on proper contact lens care and maintenance guidelines for optimal use.
- Maintained inventory of optical supplies, ensuring all materials were well-stocked and organized.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception and appointment scheduling.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
Sales and Lead Generation Representative
Ritello & Aquazul
Puerto Rico
01.2024 - 11.2024
- Generated leads and scheduled appointments for product demos.
- Assisted in direct sales and customer engagement.
- Top sales 4 months in a row.
Fashion Model – Promotional & Runway
Puerto Rico
- Modeled fashion apparel for local and commercial brands at events and promotional shoots.
Brand Promoter
San Juan in Beauty Show & Alcoholic Beverage Brands
San Juan, PR
- Promoted beauty and beverage products at high profile events and trade shows
- Interact directly with potential buyers, answering questions, providing demonstrations, and creating a positive brand experience.
- Maintain a positive and enthusiastic image of the brand, ensuring consistency with brand guidelines.
Waitress / Moza
Private Events
Puerto Rico / Florida
- Provided excellent customer service and ensuring a positive dining experience.
- Greeting guests, taking orders, serving food and drinks, handling payments, and maintaining a clean and organized dining area.
- knowledgeable about the menu, address customer concerns, and collaborate with kitchen staff.
Education
High School Diploma -
Puerto Rico Educational College
Caguas, Puerto Rico08.2016
Skills
- Brand Promotion & Public Engagement
- Experience providing excellent patient care and customer service in a fast-paced environment
- Modeling & On-Camera Performance
- Bilingual: English & Spanish
- Event Hosting & Product Demostration
Certification
- Certified Zumba Instructor (2024)
- Ongoing education in digital marketing and content creation
Timeline
Optometric Technician
National Vision
10.2025 - Current
Sales and Lead Generation Representative
Ritello & Aquazul
01.2024 - 11.2024
Fashion Model – Promotional & Runway
Brand Promoter
San Juan in Beauty Show & Alcoholic Beverage Brands
Waitress / Moza
Private Events
High School Diploma -
Puerto Rico Educational College