Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Paola Diaz

Dallas,TX

Summary

Highly organized and detail-oriented professional bilingual executive. Adept at managing high-volume calls and collaborating with cross-functional teams to ensure timely completion of documentation. Demonstrated ability to streamline workflows, provide exceptional client service, and mentor team members. Committed to delivering high-quality results and maintaining. excellent client satisfaction. Looking for a position where I can use my abilities to contribute to the team with the goal of achieving positive results.

Overview

2025
2025
years of professional experience
2024
2024
years of post-secondary education

Work History

Fiber Sales Executive

AT&T
04 2024 - Current
  • Completed a 4 month B2B Development Program.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Establish customer relationships to persuasive sales techniques to convert leads into sales.
  • Focused on Hispanic market share leads.
  • Grew sales utilizing business-to-business sales tactics.
  • Collaborated with the billing team to confirm proper fee payments and agreement compliance per client.
  • Coordinated and tracked customer requests, ensuring accurate updates.
  • Managed a dedicated portfolio of clients, ensuring satisfaction, retention, and maximum value from products and services.

Co-Owner | Operations Manager

Encanto Pops
07 2016 - 12 2023
  • Lead a team of 8, overseeing daily operations, project operations, and process optimization.
  • Recruited, hired, and trained employees, fostering a positive work environment and maintaining high performance standards.
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Grew the business through creative promotions, local partnerships, and community engagement.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.

Administrative Assistant

Garza Gump Group
06 2020 - 06 2021
  • Provided general administrative support, including scheduling meetings and managing calendars.
  • Communicated with clients via phone and email regarding our services i.e., financial planning, accounting, etc.
  • Handled confidential financial information with utmost discretion and maintained data integrity.
  • Handled the preparation, editing, and filing of important documents and contracts on behalf of the CEO.

Education

B.S. With A Concentration in Business -

The University of Texas At Arlington
05.2023

Skills

  • Sales Strategy
  • Business Development and Planning
  • Strategic Problem-Solving
  • Account Management
  • Proficiency in Microsoft Office
  • Visionary Thinking
  • Client Relationship Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fiber Sales Executive

AT&T
04 2024 - Current

Co-Owner | Operations Manager

Encanto Pops
07 2016 - 12 2023

Administrative Assistant

Garza Gump Group
06 2020 - 06 2021

B.S. With A Concentration in Business -

The University of Texas At Arlington
Paola Diaz