Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Diaz

St. Cloud

Summary

Dynamic professional with extensive experience at Air Canada, excelling in customer complaint resolution and record keeping. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Recognized for training staff and implementing best practices, fostering a collaborative environment that drives operational success.

Overview

8
8
years of professional experience

Work History

Airport Agent

air canada
Orlando
05.2023 - Current
  • Assisted passengers with check-in processes and baggage handling.
  • Coordinated boarding procedures for timely flight departures.
  • Monitored security protocols to ensure passenger safety.
  • Resolved passenger inquiries and provided exceptional customer service.
  • Maintained accurate records of flight schedules and passenger data.
  • Resolved customer complaints in an effective manner.

Lead Server Trainer

reggiano's
Celebration
03.2022 - 04.2023
  • Trained new servers on menu items and service standards.
  • Developed training materials for onboarding and skill enhancement.
  • Mentored staff in customer service techniques and conflict resolution.
  • Implemented best practices for efficient floor operations and teamwork.

Head Hostess

Looney's Pub
College Park
07.2021 - 02.2022
  • Managed reservation system to optimize table turnover and guest satisfaction.
  • Trained new hosts on greeting protocols and customer service standards.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.

Attractions Attendant

universal studios orlando
Orlando
02.2018 - 05.2021
  • Operated attractions, ensuring guest safety and enjoyment throughout the experience.
  • Assisted guests with boarding and disembarking from rides in a timely manner.
  • Maintained cleanliness and organization of attraction areas to enhance guest experience.
  • Conducted routine inspections of equipment, reporting malfunctions to maintenance staff quickly.

Education

High School Diploma -

Cypress Creek
Orlando
05-2017

Skills

  • Record keeping
  • Customer complaint resolution
  • Effective communication
  • Attention to detail
  • Cultural sensitivity
  • Multitasking proficiency
  • Airport security awareness
  • Empathy and patience
  • Strong interpersonal skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Airport Agent

air canada
05.2023 - Current

Lead Server Trainer

reggiano's
03.2022 - 04.2023

Head Hostess

Looney's Pub
07.2021 - 02.2022

Attractions Attendant

universal studios orlando
02.2018 - 05.2021

High School Diploma -

Cypress Creek

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