Paola Diaz De La Torre
Brownsville,Texas
Summary
Seeking a challenging position that will offer an opportunity for professional growth and continue to utilize my expertise in customer service, specialist and account management, employment training and development and accounting skills. I have over 10 years of experience in the field of customer service, and I'm capable of surpassing company goals and standards.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Advance Call Center Technologies
04.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns of Fraud and escalated major issues to supervisor only when necessary.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid hold times.
Account Specialist
Western Shamrock
01.2017 - 01.2020
- Balance daily cash box, order management, inventory control, customer service, accounts payable, accounts receivable, sales, account collections, close loans and call control (call center)
Credit Clerk
Gonzalez Forniture
01.2015 - 01.2017
- Responsible for accounts payable, handling vendor calls, check runs, posting credit memos, processing credit card payments, reviewed and researched open order reports such as aged payables and other.
Cashier
Jack in the box
01.2013 - 01.2014
- Resposible for taking customer orders, manage money and food inventory.
Education
Porter High School
Brownsville, Texas01.2011
Additional Information
I have a very flexible work schedule. I'm willing to start work immediately.
References
- Daisy Garza, Supervisor at Western Shamrock, (956) 639-2633
- Reyna Trevino, Former Gonzalez Furniture Supervisor
- Ashley De La Fuente (956) 559-5762 former co-worker at ACT
- Dina Frias (956) 792- 2395 former supervisor at ACT
Timeline
Customer Service Representative
Advance Call Center Technologies
04.2022 - 03.2023
Account Specialist
Western Shamrock
01.2017 - 01.2020
Credit Clerk
Gonzalez Forniture
01.2015 - 01.2017
Cashier
Jack in the box
01.2013 - 01.2014
Porter High School
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