Paola Espino Garcia
Des Plaines,IL
Summary
Dynamic professional with a proven track record in sales strategy development and customer support, honed at Target and Chipotle. Excelled in training and mentoring teams, enhancing performance through energy-efficient solutions, and fostering excellent customer service. Skilled in organization, I effectively coordinated service resolutions and maintained high-quality standards, driving significant improvements in team knowledge and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales and Service Engineer
Target
11.2020 - Current
- Conducted comprehensive training sessions for new hires, increasing overall team knowledge and performance.
- Implemented cost-saving measures for clients by recommending energy-efficient products and services.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Expedited resolution of service-related issues by coordinating closely with various departments such as supply chain management and logistics teams.
Server
IHOP
06.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Manager
Chipotle
07.2016 - 08.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Maine West High School
Des Plaines, IL04.2017
Skills
- Customer support
- Training and mentoring
- Sales strategy development
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Engineer
Target
11.2020 - Current
Server
IHOP
06.2017 - 12.2019
Kitchen Manager
Chipotle
07.2016 - 08.2018
High School Diploma -
Maine West High School
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